Operations Manager - Real Estate
Andersen Group Realty of Keller Williams Realty Boston NorthwestWinchester, MA, US28 days ago
Job type
- Full-time
Job descriptionResearch and development of all systems for transaction coordination, internal communication, client communication, information and tracking management and central database management to optimize employee time, client experience and company dollars Assists as needed and serves as a consultant in the systems of other departments, including customer service, buyer, seller, lead generation, tracking, and expansion systems Developing the organizational structure and pay structure of all administrative personnel and maintaining and keeping to the divisional budget. Continually evaluate systems and structure to meet demands and assess scalability Create and maintain an operations manual that documents all systems and standards Overseeing bookkeeping, accountants, monthly review of profit and loss statements and researching discrepancies Lead and supervise all administrative personnel Organization & Management Continually improve systems to ensure smooth operations Create and maintain new employee onboarding systems Train all new employees on team and market center procedures Supervise Closing Manager, Inside Sales Agents and Virtual Assistant; work with Team Lead to hold agents accountable Track and review team goals weekly Attend trainings as needed Lead book club meetings Schedule team travel and training Schedule and coordinate vendor visits for team Manage website domains and ensure they are being forwarded properly Customer / Agent Relationship Building Build relationships with the clients Acts as gatekeeper for Team Lead Organize client events Provide training and support to all team members Conduct weekly coaching meetings with employees - Closing Manager, ISAs, and VA. Lead Monthly Operations Meeting Purchase and mail referral gifts Order all office supplies / Business cards Supervise marketing events to generate business Order signs and lock boxes Prospect for new clients Route buyer and seller appts to appropriate agents Manage CRM, autodialer, and directory service. Evaluate ROI every quarter. Track lead sources and lead generation success Protect Team Lead's lead generation time Write thank you cards and call any referring agents within 48 hours of receiving the lead Supervise lead to close process and hold team accountable Manage all databases associated with client experience Track all commissions and cap payments Order client gifts and materials Send and / or coordinate client and agent referral gifts Team Player who will help roll up their sleeves and help others Working knowledge of the MASS real estate process and contracts Benefit to have your real estate license or willing to get one Knowledge of the real estate process and procedures here in MA + MUST BE IN THE OFFICE Knowledge of Keller Williams Command + Knowledge of CRM, Follow Up Boss and SISU
Description
Director of Operations
This person is a self-starter with a positive attitude who enjoys working with people to achieve tremendous results. Team player who loves a good challenge, has a high level of integrity, and works diligently to exceed expectations. A leader who is also willing to follow and implement someone else's vision while having fun with colleagues and clients. This person is highly organized, detail-oriented and thrives in helping others grow. This position requires you to be in the office in Winchester, MA. No remote applicants, please.
Job Description :
- Supervises all administrative and marketing processes.
- Trains and manages all employees in conjunction with Team Lead.
- Establishes and executes plans to ensure the smooth operation of the office and attainment of team goals.
- Responsible for creating, tracking, and managing all financial systems.
Responsibilities
Lead Capture
Contract to Close
Qualifications
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Real Estate Manager • Winchester, MA, US