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Customer Service Representative II

Customer Service Representative II

Pacer GroupSanford, FL, United States
2 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Position Title - Customer Service Representative II

Duration - 6 months

Schedule - 8 am- 5 pm M-F (Hybrid position)

Location - Sanford, FL 32771

Overview :

  • The Customer Support Specialist position provides a variety of order processing and sales-related support to both internal and external customers.
  • Expectation is to provide legendary customer service, which includes prompt and thorough responses to customer inquiries while maintaining a positive, empathetic, and professional attitude toward customers.
  • This position works as part of a Florida regional team.
  • This role is ideal for individuals with a passion for problem-solving, teamwork, and service excellence.
  • If you have strong communication skills, enjoy working in a fast-paced environment, and are motivated to support mission-critical operations, we encourage you to apply-even if you don't meet every requirement.

Responsibilities : Order Management :

  • Process product and service orders via direct customer contact or sales input
  • Monitor and maintain order backlog; communicate proactively about order status and changes
  • Coordinate with operations, finance, and shipping teams to ensure accurate delivery timelines
  • Maintain customer files with contracts, quotes, and relevant documentation

    • Customer Billing Resolution :

  • Investigate and resolve billing disputes in coordination with A / R collections team

    • Sales Support :

  • Provide product availability, pricing, and formal quotations
  • Support sales teams and customers with both pre- and post-order needs

    • Team Collaboration :

  • Provide backup coverage within the team and across departments as needed
  • Participate in new initiatives and contribute to process improvements

    • Role Focus :

  • Not a call center role
  • Heavy involvement in project order entry, issue resolution, and internal order handling
  • Orders often span long lead times and may require engagement until start-up-sometimes up to two years later

    • Requirements :

  • 0 2+ years of experience in customer service, order management, or sales support
  • Strong customer service background with proactive communication skills
  • Technical aptitude and problem-solving mindset
  • Strong verbal and written communication skills
  • Ability to work cross-functionally in a matrixed organization
  • Proficiency in Microsoft Office applications

    • Preferred :

  • Experience with CRM systems (Salesforce.com preferred)
  • Familiarity with ERP systems (AS / 400 and Select Configure Price Quote [SCPQ] tools)
  • Mechanical aptitude

    • Key Competencies :

  • Customer-centric mindset with a strong focus on service quality
  • Willingness to ask questions and take initiative
  • Continuous improvement orientation
  • Ability to collaborate across boundaries and functions
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    Customer Service Representative Ii • Sanford, FL, United States