Residential Plumbing Service Technician

Lead the Flow of Quality Plumbing Service - Join Sweetwater Plumbing as a Residential Plumbing Service Technician! Position Title : Residential Plumbing Service Technician Company Name : Sweetwater Plumbing Salary : $60,000 + base salary plus commission and performance-based incentives Industry : Plumbing (Residential, Commercial) Location : Apex, NC Job Overview : Sweetwater Plumbing is seeking a dependable and experienced Residential Plumbing Service Technician to join our growing service team. In this role, you will handle a variety of residential plumbing tasks-ranging from diagnostics and repair to system installations-while delivering top-tier customer service. As a local, non-franchise plumbing company, we take pride in our community connections and our high standards of workmanship. This is your opportunity to be part of a rapidly growing service department within an established company known for quality and trust. Who We Are : Sweetwater Plumbing is Apex's local plumbing shop, independently owned and operated, with deep roots in the North Carolina construction scene. Known for our success in new construction, we're expanding quickly into residential service plumbing across Apex, Morrisville, Durham, and Cary. We invest in our people with quality training, great perks, and a culture of teamwork. If you're ready to be valued-not just another number-this is the place for you. Key Responsibilities : - Install & Repair : Pipes, water heaters, toilets, faucets, garbage disposals, sump pumps, and more.- Diagnose & Troubleshoot : Identify plumbing issues using modern diagnostic tools.- Customer Engagement : Provide friendly, knowledgeable service and accurate estimates.- Emergency Response : Participate in the on-call rotation for urgent plumbing needs.- Preventative Maintenance : Conduct system checks and maintenance to avoid future issues.- Code Compliance : Ensure all work meets local codes and safety standards.- Documentation : Accurately record materials used, work completed, and customer feedback.- Teamwork : Collaborate with field and office staff for project coordination and support.- Must have strong interpersonal skills, including the ability to communicate clearly with customers, build rapport, and maintain a professional and positive attitude Qualifications : - Experience : 3+ years in residential plumbing required.- Education : High school diploma or equivalent; vocational training / apprenticeship preferred.- Licensing : Plumbing Technician License preferred but not required.- Skills : - Proficient with plumbing tools and diagnostic equipment.- Strong communication and problem-solving skills.- Ability to work independently and with a team.- Other Requirements : - Valid driver's license and clean driving record.- Physically capable of working in tight, elevated, or variable conditions.- On-call availability required. Benefits : - Compensation Perks : - Weekly Pay Cycle- Commissions / Pay-Per-Performance Incentives- Overtime Potential- Referral Bonus Program- Health & Wellness : - Medical, Dental & Vision Insurance- Health Savings Account (HSA)- Safety Equipment Provided (helmets, gloves, etc.)- Work-Life Balance : - Paid Time Off (Holidays, Vacation, Sick Days)- Career Development : - Paid Training Programs / Apprenticeships- Technical & Safety Certifications (OSHA, Manufacturer Training)- Tool Replacement Program- Tech Package (Tablet or Smartphone Provided)- Unique Perks : - Company Events (BBQs, Holiday Parties, Fishing Trips, etc.)- Company Vehicle- Uniforms & Safety Apparel Provided Schedule : - Full-time, Monday-Friday- On-call rotation for emergency services Work Location : - Apex, NC- Service area includes : Morrisville, Durham, Cary, and surrounding Triangle region We're not just building plumbing systems-we're building a company where great plumbers thrive. If you're looking for long-term stability, growth opportunities, and a supportive team environment, apply today to join Sweetwater Plumbing! Sweetwater Plumbing is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, gender, sexual orientation, age, or any other protected class.