HFA Advisor Services Associate

Description

Summary :

The Managed Desk - Platform Support Associate delivers a great Advisor and Client experience using the Evestnet advisory The Managed Desk - Platform Support Associate delivers a great Advisor and Client experience using the Evestnet advisory account platform by providing technical, policy and procedures support via telephone and electronic communications. Expected to provide excellent service by working closely with internal and external partners to facilitate client and colleague requests. Develop problem-solving skills and expertise on managed desk processes and procedures to assist with escalated issues and problem resolution. Support account opening and account modification process.

Duties and Responsibilities :

• Provide technical, policy and procedure support and problem resolution for Financial Advisors on policy, procedure and system issues over the phone, face to face, and possibly in market.
• Open new accounts, modifying existing accounts, and handle system / internal service requests
• Produce, analyze and distribute account activity and position reports and inquiries
• Educate and train Financial Advisors on use of platform
• Develop or update procedures, training materials and job aides
• Participate on special projects and working groups to develop process improvements and learn a broad view of investment operations.
• Other duties as assigned

Basic Qualifications :

Preferred Qualifications :

Exempt Status : (Yes = not eligible for overtime pay) ( No = eligible for overtime pay)

Workplace Type : Remote

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice : Visit Huntington's Career Web Site for more details.

Agency Statement : Huntington does not accept solicitation from Third Party Recruiters for any position

This employer will not sponsor applicants for the following work visas : F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker. Applicants must be currently authorized to work in the United States on a full-time basis.