Fraud Review Clerk

Job Posting

Essential Duties and Responsibilities : Maintain comprehensive knowledge and proficiency in bank operations; ensuring all activities are conducted in strict compliance with internal controls, as well as applicable state and federal regulations.

Support management in achieving the bank's fraud prevention objectives by recognizing evolving fraud patterns and techniques and taking proactive measures to mitigate operational losses across the institution.

Conduct daily reviews and risk assessments of accounts to identify suspicious activity; placing flags, comments, or special instructions on potentially fraudulent or identity theft concerns.

Compile and evaluate evidence to determine whether an account should be escalated for investigation or if the activity poses no significant risk, while maintaining uninterrupted service to clients.

Document all actions taken and monitor case status through resolution to ensure a complete audit trail and facilitate trend analysis.

Maintain strict confidentiality of customer account information to protect bank operations and uphold customer trust, in full compliance with privacy regulations and internal policies.

Operate computer software and equipment, telephone, scanner and copier. Expected to develop proficiency in internal bank systems and applications.

Able to hold a valid driver's license, have access to reliable transportation for arriving at work on time, work on-site at assigned location, and a willingness to extend working hours when necessary.

Additional duties may be assigned by management.

Supervisory Responsibilities :

This job has no supervisory responsibilities.

Soft Skills :

Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service.

Establish positive and productive work relationships that provide honest feedback and generate trust.

Physical Demands :

The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Substantial time may be spent on the telephone and working on a computer, sitting and / or standing. The employee must have the ability to hear and articulate well enough to carry on a normal conversation, both in-person and over the telephone. Visual abilities required by this job include the ability to read materials in either a printed format or on a computer screen. The employee must occasionally lift and move up to 10 pounds. The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Mental Demands :

The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers / coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents, and draft routine written communications.