Help Desk Assistant - PT

Position Details

Position Information

Position Title

Help Desk Assistant - PT

PIN

910000

Classification Summary

This class is the first level in the Information Technology series. Incumbents provide basic IT assistance to students, faculty, and staff. Responsibilities may include assisting students and faculty with computer issues and providing basic instruction; performing basic hardware support; assisting faculty, students, and staff with accessing and using computer applications.

Minimum Education and / or Training and Experience

High School Diploma or equivalent (G.E.D.); or equivalent combination of education and experience.

Preferred Education and / or Training and Experience

Licensing Requirements

None

Essential Job Function

These are the job duties that are required of the position.

Classification Duties

1. Respond to daily calls assisting faculty on utilizing the learning management system. (A1)

2. Assist faculty with implementing instructional tools for educational purposes. (A1)

3. Assist students with using common learning management system and other software tools. (A1)

4. Answer common questions regarding academic calendar and online services. (A1)

5. Answer help desk calls from students and employees on the College's online portals and troubleshoot technology issues. (A1)

6. Assist in preparing student communications for online courses. (A1)

7. Perform IT helpdesk functions; assist with login issues. (A1)

8. Create work orders for hardware / network issues using electronic ticketing system. (A1)

9. Perform password resets for college department email accounts. (A1)

10.Perform other related duties of a comparable level / type as assigned.

Position Duties

Multistate Employer

Employees of Jefferson College must reside in Missouri or Illinois.

Multistate Employer

Position Knowledge / Skills

Knowledge

• Program policies, procedures and requirements;
• Agency operations, services programs and organization;
• Customer service principles;
• Modern office technology;
• Specialized equipment relevant to area of assignment;
• Principles and practices of technical support;
• Applicable computers and software;

Applicable Federal, State, and Local laws, rules, and regulations.

Skills

Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.

Machines, Tools, Equipment and Software

Current LMS

Password management

College chat portal

Ellucian Banner

Microsoft Office Suite

Office equipment (phone, computer, copier, and fax)

Physical Factors

Physical Effort

Physical Effort

Sedentary : Exert up to 10 lbs force occasionally and / or negligible amt force frequently or constantly to lift, carry, push, pull, move objects, including the body. Sitting most of the time; walking and standing required occasionally.

Posting Information

Division

Institutional Effectiveness & Innovation (DIV)

Department

Academic Affairs

Reports To

Sr. Instructional Designer

Wage / Salary

$15.40 per hour

Status

Part-time

If Part-time, hours per week

25 hours per week - not to exceed 29.5 hours.

If Non-exempt, work days

If Non-exempt, work hours

Posting Detail Information

Posting Number

S00656P

Desired Start Date

11 / 17 / 2025

Open Date

10 / 29 / 2025

Close Date

Special Instructions Summary

This position is open until filled. Review of applicants will begin on November 13.

Quicklink for Internal Posting

EEO Statement

It is the policy of Jefferson College that no person shall, on the basis of age, ancestry, color, creed, disability, genetic information, marital status, national origin, race, religion, sex, gender identity or expression, sexual orientation, or veteran status, be subject to discrimination in employment or in admission to any educational program or activity of the College. In compliance with Federal Rules and Regulations, Jefferson College has adopted a procedure for resolving complaints of discrimination. The procedure is available to any Jefferson College student, employee, or applicant who feels that he or she has been discriminated against in employment, student programs, or student activities.