Claims Specialist, Auto Bodily Injury

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.

Zurich North America is seeking a motivated individual to advance their claims career as part of our Commercial Auto team.

As an Auto Claims Specialist, you will work alongside a diverse group of experienced claims professionals, enhancing your development while honing technical expertise in auto policy interpretation and coverage analysis. In this role, you will manage non-litigated claims related to auto physical damage, bodily injury, and third-party property damage within multi-party commercial claims of low to moderate exposure and complexity. You will operate within defined authority limits and established protocols, ensuring claims are handled efficiently and effectively while delivering exceptional customer service.

Key Responsibilities :

• Collaborate with internal and external stakeholders, including customers, vendors, suppliers, and brokers, to provide a quality claims experience.
• Apply knowledge of established protocols and industry best practices to resolve claims effectively.
• Deliver customer-centric service while managing claims within defined authority limits.
• Develop expertise in coverage analysis and auto policy interpretation.

Work Location :

This position follows a hybrid work schedule and requires the selected candidate to be based at one of the following office locations : Rocky Hill, CT; Atlanta, GA; Schaumburg, IL; Addison, TX; Omaha, NE; Maitland, FL; Parsippany, NJ or Gold River, CA

Basic Qualifications :

Preferred Qualifications :

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Location(s) : AM - Addison, AM - Atlanta, AM - Schaumburg, AM - Parsippany, AM - Gold River, AM - Omaha, AM - Rocky Hill, AM - Maitland

Remote Working : Hybrid

Schedule : Full Time

Employment Sponsorship Offered :  No

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