Support Engineer

A company is looking for a Support Engineer to provide technical expertise and support for enterprise B2B environments. Key Responsibilities Provide technical support via phone, remote desktop, and case management systems Troubleshoot and resolve complex issues across platforms, software systems, and databases Contribute to Knowledge Base documentation and participate in on-call rotations Required Qualifications Bachelor's or Master's degree in Computer Science or a related field Hands-on experience with SQL queries and relational databases Experience with Linux / Unix commands and shell scripts Knowledge of support processes and ticketing systems Open to 24X7 rotational shifts