Express Consent Unit - Administrative Assistant II

Express Consent Unit - Administrative Assistant II

The Division of Motor Vehicle's Express Consent Unit is seeking an administrative professional with strong customer service and research skills to support other professionals with routine departmental duties. Employees assigned to the Express Consent Unit work together to administer motor vehicle statutory requirements affecting driver's privilege, image motor vehicle related data and provide documentation through data entry and electronic imaging. Further, the Unit assists outside Law Enforcement Agencies in the completion of Express Consent Affidavit and Notice of Revocation as well as answering inquiries by individuals who may have DUI's or may be under revocation. The purpose of this position is to function as an Administrative Assistant II responsible for translating and clarifying Colorado Motor Vehicle statutes, departmental administrative procedures and policies to customers. Specific duties and responsibilities include, but are not limited to : answering questions on incoming calls and emails from drivers, attorneys, hearing officers, Driver License Offices and Law Enforcement agencies, etc., concerning administrative processes; researching, correcting and updating driver history records; resolving problems with driver records to include Express Consent Documents, Insurance Affidavits and Child Support; data entry into databases and spreadsheets; reviewing and entering State Child Support compliances and recissions; providing analysis of DUI / Express Consent, Insurance Affidavits and Hit & Run suspension notifications submitted by Law Enforcement Agencies for data entry to initiate department action; processing hearing requests from drivers and attorneys; provide drivers and attorneys with documents received from Law Enforcement agencies; and review / audit cases for accuracy prior to forwarding to the hearing division for scheduling.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Residency Requirement : This posting is only open to residents of the State of Colorado at the time of submitting your application.

Minimum Qualifications : Experience Only : Two (2) years of relevant experience in a general clerical role. General Clerical Work is work that is typically performed by office clerks, receptionists and / or administrative assistants. This includes, but is not limited to tasks such as : providing exceptional customer service and interfacing with a variety of people from many levels within the organization and community, greeting customers, referring them to the right people, making appointments; answering phones, using a phone switchboard or managing multiple lines and taking messages, sending or making memos; data entry including : entering information into a program or database (appointments, contact information, customer records); familiar with the equipment and software used in offices (E-Mail, Google Suite - Docs, Sheets, Slides); operation of sophisticated computer systems, printers, copiers, fax machines and other technologies; typing letters, reports, briefings, forms, memoranda, etc.; checks and compares data for accuracy and completeness OR Education and Experience : A combination of related education in Business Administration, Accounting, Public Administration, Political Science, or a similar field and / or relevant experience in a general clerical role equal to two (2) years.

Conditions of Employment with the CDOR : Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records / accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations. Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle. To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who : have an assigned State fleet vehicle; are required to operate a vehicle as part of the position; utilize a State fleet vehicle as a pool vehicle.

Minimum Qualification Screening : A Human Resources Analyst will only review the work experience / job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.