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IT Help Desk Analyst
IT Help Desk AnalystCynet Systems • Conyers, GA, United States
IT Help Desk Analyst

IT Help Desk Analyst

Cynet Systems • Conyers, GA, United States
15 days ago
Job type
  • Full-time
Job description

Job Description : Responsibilities :

  • Oversee the daily performance of computer systems and applications.
  • nswer user inquiries regarding computer software or hardware operation to resolve problems.
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, and escalate tickets until resolved.
  • Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Minimum Qualifications :

  • High School diploma or GED.
  • Six months of experience handling customers, questions, and complaints, and / or providing information in a call center environment.
  • Preferred Qualifications :

  • 1+ years experience performing as a Helpdesk Technician with hands-on knowledge in resolving issues with Outlook, MS Office, Win 7, and 10.
  • Vocational / Technical degree in computer applications, computer technology, or a closely related area from an accredited college.
  • Knowledge of Apple iOS.
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