IT Help Desk AnalystCynet Systems • Conyers, GA, United States
IT Help Desk Analyst
Cynet Systems • Conyers, GA, United States
15 days ago
Job type
- Full-time
Job descriptionHigh School diploma or GED. Six months of experience handling customers, questions, and complaints, and / or providing information in a call center environment. 1+ years experience performing as a Helpdesk Technician with hands-on knowledge in resolving issues with Outlook, MS Office, Win 7, and 10. Vocational / Technical degree in computer applications, computer technology, or a closely related area from an accredited college. Knowledge of Apple iOS.
Job Description : Responsibilities :
- Oversee the daily performance of computer systems and applications.
- nswer user inquiries regarding computer software or hardware operation to resolve problems.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, and escalate tickets until resolved.
- Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications :
Preferred Qualifications :
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Help Desk Analyst • Conyers, GA, United States
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