Staff Content Designer

Staff Content Designer

helps shape the vision and voice of Workiva's platform. This person is a strategic thinker with in-depth knowledge of content strategy and a proven understanding of how content design influences the overall user experience. This person is skilled at aligning and partnering with stakeholders from User Experience, Product, Support, Marketing, and other SMEs to create and shape the strategy for written technical content for Workiva products and solutions, including help articles, product copy, digital adoption assets, and other support content. What You’ll Do Strategy & Planning Helps ensure the success of a rapidly growing user base

Responsible for managing the content lifecycle for multiple products and solutions, while ensuring consistency and clarity across all classes of content

Collaborate with product managers, user experience designers, and subject matter experts to create a world-class user experience

Help develop and support content strategy for the product

Content Production Develop content to increase users' ability with and utilization of products and features

Define and document platform-wide content standards and naming conventions

Follow audience-centered and iterative methods to understand content needs

Anticipates and plans for future content needs for large projects based on company priorities

Deliver outstanding documentation, user assistance, and product copy

Assist internal teams with content and writing requests as needed

Leadership Responsible for the UX content outcomes across a broad area of the application

Innovate, coordinate, and iterate on team processes and approaches to optimize quality and productivity

Build content and writing skills of other content producers by offering critical feedback and organizing formal and informal development opportunities

Participates in recruiting, hiring, and developing team members either as a formal manager or informal mentor

What You'll Need Minimum Qualifications 6+ Years in software technical writing or product documentation

Experience with web or software applications and creating technical content for end users

Familiarity with Lean UX / Agile environment

BA / BS in Technical Communication, English, Digital Media, Human-Computer Interaction, or related discipline, or an equivalent combination of education and experience

Portfolio or samples of previous work is required

Preferred Qualifications Excellent verbal, written, and interpersonal communication skills

Self-motivated with strong propensity for action, results and continuous improvement

Exceptional organizational skills with the ability to multi-task and manage multiple processes, programs, and procedures simultaneously

Ability to negotiate, collaborate, and influence involved stakeholders

Ability to provide mentorship, vision, and skill leadership to other writers

Uncanny attention to detail and customer focus

Master's degree preferred

Working Conditions & Travel Requirements Up to 10% travel

Reliable internet access for any period of time working remotely, not in a Workiva office

How You’ll Be Rewarded Salary range in the US : $129,000.00 - $207,000.00

A discretionary bonus typically paid annually Restricted Stock Units granted at time of hire 401(k) match and comprehensive employee benefits package The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors. Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.We strongly encourage and welcome people from historically marginalized groups to apply. Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email

talentacquisition@workiva.com

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