CX Program Manager (Dallas)

Must Haves :

• Bachelors degree with 12+ years in project / program management, or masters degree with 8+ years; advanced project management certification preferred.
• 5+ years of customer-facing experience managing complex, multi-technology programs.
• Experience collaborating with customer-employed and external partners.
• PMP certification or equivalent required; Agile certification preferred.
• Proficient in program / project management practices, financial and performance reporting, risk management, and procurement.
• Familiarity with contract management and commitment to customer satisfaction.
• Strong leadership, self-management, and communication skills.
• Proficient with Microsoft Project, Excel, Word, PowerPoint, and PMO governance.

Responsibilities :

As a Program Manager in the CX Organization, you will be responsible for overall CX management of select premium accounts. In this capacity of CX Program Manager, you will play a pivotal role in driving the successful adoption and utilization of technologies and services within the premium customer organizations, leading to value realization and growth of the business. You will be the primary CX Point-of-Contact for customers taking end-to-end ownership. You will understand their business and technical objectives and develop strategies that will enable them. Your role involves managing the entire program lifecycle, from initiation to completion, to advance the organization's strategic goals. You will be responsible for the program's timeline, scope, and resources - adjusting in response to changing needs and constraints.