Bilingual Federal Disaster Support Representative

Job Opportunity : Bilingual Support Representative

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking dedicated and compassionate Bilingual Support Representative to join our team. In this role, you will play a vital part in assisting individuals impacted by severe flooding. This position is an excellent opportunity for those who are passionate about providing exceptional customer support and helping communities recover during challenging times.

Fluency in both English and Spanish is required.

This position involves working on a U.S. Federal Contract, and strict compliance with federal guidelines and protocols is mandatory. Candidates must demonstrate the ability to perform duties with precision and maintain confidentiality at all times. Candidates must pass a Level 2 fingerprint background check.

Work Schedule :

Hours of Operation : 7 : 00 AM to 7 : 00 PM CST

Available Shifts :

7 : 00 AM to 4 : 00 PM CST

10 : 00 AM to 7 : 00 PM CST

Flexibility to work assigned shifts is required.

Training :

A comprehensive 6-week training program is provided.

Attendance for the full duration of the training is mandatory; no time off is allowed during this period.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Position Responsibilities

Key Responsibilities :

• Assist callers impacted by severe flooding, providing empathetic and effective support.
• Respond to customer inquiries and provide accurate and helpful information.
• Resolve customer issues in a timely and professional manner.
• Document all interactions thoroughly and accurately.
• Maintain confidentiality and handle sensitive information appropriately.
• Escalate complex issues to the appropriate department or supervisor as needed.
• Provide follow-up communication to ensure customer satisfaction.
• Stay informed about company policies, procedures, and service updates.
• Participate in team meetings and training sessions to enhance service quality.
• Offer feedback and suggestions to improve customer service processes.

Candidate Qualifications

Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities :

High school diploma or equivalent; college education is a plus.

Strong communication and problem-solving skills.

Previous customer service experience preferred.

Ability to handle high-stress situations calmly and effectively.

Must pass a Level 2 fingerprint background check.

Compensation Details

Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI : We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy :

Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same : rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit / stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment

All MCI Locations

Subject to the program and location of the position

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Equal Opportunity Employer

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a persons merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCIs commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations,