Customer Service Representative

Customer Service Representative

The Customer Service Representative is responsible for providing exceptional customer service for all internal and external customers by using comprehensive, in-depth knowledge of company customers and processes. A CSR must thrive with problem-solving in a fast-paced environment.

Responsibilities :

• Is primary contact and communicates via phone, email and through customer portals.
• Received and enters orders, Sets appointment times with shippers and receivers in accordance to what the load planners ask for.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Operate with efficiency internally within all operations team members including within the load planners, dispatching, driver workforce, and driver management teams to ensure all loads are picked up and delivered on time, all loads are properly secured and compliant with DOT regulations and the equipment matches the shipper requirements
• Manage problems as they arise to ensure on-time service.
• Utilize the transportation management system (TMS) Mcleod Loadmaster and Powerbroker to keep accurate freight movements and load information.
• Day-time schedule

Requirements :