IT Tech Support - Tier 1 Analyst (Hybrid)

About Us :

Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services.

About the Role :

The Tier 1 Support Analyst is the first point of contact for clients and provides troubleshooting support in areas including : hardware, application support, networking, network printing, audio / video and telephony (VoIP), Active Directory, Windows Server Operating Systems, and VMWare. Tier 1s handle the bulk of help desk tickets for their team and are the first to assist users over the phone. It is paramount that this role is passionate about providing quality support for end users, follows proper SOPs, and is tenacious in finding solutions.

Location :

• 2 days per week in Victorville, CA
• 2 days per week in Lake View Terrace, CA
• 1 day remote

Schedule : Monday – Friday 8 : 00 am – 5 : 00 pm PST

Hourly Rate : $19 - $22 per hour

Bonus : This position is eligible for monthly bonuses

Benefits :

Responsibilities :

Qualifications :

Why Join EO?

At EO, our employees are what makes us special. We are a highly collaborative company with a very involved senior leadership team that invests in their staff. We strive to be a company where every employee has a voice, everyone takes pride in their work and gets satisfaction from helping people, and where every employee is constantly learning and driving improvements.

We are aligned through our core values and seek employees that embody these :

Inclusion & Equal Opportunity Employment

Effortless Office is an equal opportunity employer committed to Diversity, Inclusion & Belonging. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.