Talent.com
Senior Manager, Portfolio Services
Senior Manager, Portfolio ServicesAvenue5 Residential • Houston, TX, United States
Senior Manager, Portfolio Services

Senior Manager, Portfolio Services

Avenue5 Residential • Houston, TX, United States
13 days ago
Job type
  • Full-time
Job description

Avenue5 is growing, and we are in search of a senior manager, portfolio services to join our dynamic team of Fivers!

About Us

We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we :

Listen to our associates, recognize them, and give them room to grow

Invest in our associates to help them become the best version of themselves

Approach every important decision with our associates in mind

Celebrate our associates’ successes and encourage them to raise the bar even higher

Summary of Responsibilities

The senior manager works with the vice president of portfolio services to provide strategic direction for existing complex portfolio clients within assigned regions and partners to maximize client satisfaction. This role is responsible for growing assigned properties within the portfolio by leveraging the Avenue5 tools and technology to maximize performance results. This role ensures that each property within their portfolio is consistently and accurately utilizing the tools and maintaining the high-quality standards set.

Primary Responsibilities and Objectives

  • Understand the client and company’s business objectives to ensure maximization and satisfaction of client accounts
  • Serve as the strategic business partner responsible for revenue growth for complex clients and partners within assigned regions
  • Partner with operations and portfolio service teams to achieve growth and operational KPI’s for portfolio

clients in assigned regions

  • Create and maintain report for property owners and Avenue5 leadership
  • Lead all aspects of the client relationship including communications, planning, education, and problem resolution
  • Provide subject matter expertise to clients to ensure product utilization is optimal
  • Document quality issues and build and execute corrective action plan.
  • Ensure the completion of corrective action responses to prevent issue reoccurrence.
  • Understand the market landscape including pricing trends, competitor strengths and weaknesses, and client requirements within assigned regions
  • Maintain an expert level knowledge and understanding of all Avenue5 products and services
  • Review financials and recommend changes to increase profit potential for all properties and portfolio clients
  • Lead special projects to support client development within assigned regions
  • Collaborate on all RFP and RFI responses as related to assigned portfolio in conjunction with sales and client services
  • Perform other duties as assigned
  • Education and Experience

  • Bachelor’s degree is preferred
  • Real estate license as required by state or local law
  • Five or more years of experience in multi-family property management is required
  • Five or more years of direct management experience is required
  • Five or more years of experience in managing, expanding, and developing relationships with clients is required
  • CPM certification is preferred
  • Participation in industry groups is preferred
  • Five or more years of experience in Yardi Voyager or other equivalent system is required
  • Understanding of HUD and / or loan assistance process is preferred
  • Skills and Requirements

  • Strong understanding of property management industry trends, issues, and emerging technology
  • Track record of accomplishments and high-impact results
  • Ability to work independently and prioritize effectively in a fast-paced environment
  • Strong organizational and time management skills to facilitate the timely completion of projects with differing deadlines
  • Ability to read and understand financial statements
  • Ability to create a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development
  • Proficient in Microsoft Word, Excel, and Adobe Acrobat Pro
  • Excellent customer service and interpersonal skills with the ability to relate to others
  • Excellent written and verbal communication skills
  • Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned
  • Scheduling

  • Required to maintain a regular schedule which may also require working outside of regular schedule, weekends, and non-traditional holidays
  • Ability to travel including overnight (up to 50%)
  • Environment

  • Exposure to environment typically found in an office building
  • Physical Requirements

    Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. These functions include, but are not limited to :

  • Ability to lift, push, and pull up to 25 pounds
  • Hearing and visual ability to observe and detect signs of emergency required
  • Must be able to sit, stand, reach, bend, and stoop for extended periods of time
  • Talking and expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
  • Perceiving the nature of sounds at normal speaking levels with or without correction
  • Ability to receive detailed information through oral communication, and to make the discriminations in sound
  • Visual requirements including color, depth perception, and field vision
  • Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct
  • Ability to tolerate stressful situations
  • Ability to work under minimal to moderate supervision
  • This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.

    Diversity

    Diversity creates a healthier atmosphere : Avenue5 is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

    Create a job alert for this search

    Senior Portfolio Manager • Houston, TX, United States

    Related jobs
    Senior Manager, Portfolio Services

    Senior Manager, Portfolio Services

    Avenue5 Residential • Houston, TX, United States
    Full-time
    Senior Manager, Portfolio Services.Avenue5 is growing, and we are in search of a senior manager, portfolio services to join our dynamic team of Fivers!. Listen to our associates, recognize them, and...Show more
    Last updated: 12 days ago • Promoted
    Portfolio Relationship Manager - Data Centers

    Portfolio Relationship Manager - Data Centers

    Associated Bank - Corp • Houston, TX, United States
    Full-time
    At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your gr...Show more
    Last updated: 30+ days ago • Promoted
    CapEx Portfolio Manager

    CapEx Portfolio Manager

    Vallourec - North America • Houston, TX, United States
    Full-time
    Essential Job Responsibilities : .Responsible for yearly budget tracking and cash out of Services.Facilitate standardized North American approval and closure process for capital spending for all Capi...Show more
    Last updated: 18 days ago • Promoted
    Finance Managed Services Senior Manager

    Finance Managed Services Senior Manager

    Houston Staffing • Houston, TX, US
    Full-time
    Consulting - Finance Managed Services Senior Manager.Do you like to challenge the status quo? Does curiosity feed your soul? Are you addicted to the thrill of creating? Do you want to be your authe...Show more
    Last updated: 17 days ago • Promoted
    Loan Servicing Senior Analyst

    Loan Servicing Senior Analyst

    CBRE Group • Houston, TX, US
    Full-time
    Responsible for performing specific and overall support for Portfolio Manager in the servicing of multiple portfolios of commercial real estate loans. Conducts moderate to complex research and finan...Show more
    Last updated: 7 days ago • Promoted
    Portfolio Manager

    Portfolio Manager

    Susser Bank • Houston, TX, United States
    Full-time
    The Commercial Loan Portfolio Manager is responsible for supporting the Bank’s portfolio of business by servicing prospective and current customers with a variety of commercial loans.These activiti...Show more
    Last updated: 18 days ago • Promoted
    Portfolio Analyst

    Portfolio Analyst

    CBRE • Houston, TX, United States
    Full-time
    Houston - Texas - United States of America.As a CBRE Loan Servicing Analyst, you will manage the servicing of small to medium-sized portfolios of commercial mortgage loans.This job is part of the L...Show more
    Last updated: 26 days ago • Promoted
    Portfolio Management Analyst

    Portfolio Management Analyst

    CBRE • Houston, TX, United States
    Full-time
    Houston - Texas - United States of America.Responsible for performing general support functions for Portfolio Managers in the servicing of multiple portfolios of commercial real estate loans.Conduc...Show more
    Last updated: 17 days ago • Promoted
    Power & Utilities Portfolio Manager - VP

    Power & Utilities Portfolio Manager - VP

    Associated Bank - Corp • Houston, TX, United States
    Full-time
    At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your gr...Show more
    Last updated: 30+ days ago • Promoted
    Portfolio Manager - Strategic Projects

    Portfolio Manager - Strategic Projects

    Vallourec - North America • Houston, TX, United States
    Full-time
    The Portfolio Manager - Strategic Projects will play a pivotal role in driving the successful execution of high-impact initiatives across Vallourec North America. Reporting to the Director, Strategi...Show more
    Last updated: 18 days ago • Promoted
    Sr Director Portfolio Management

    Sr Director Portfolio Management

    Honeywell • Houston, TX, United States
    Full-time
    As the Senior Director of Portfolio Management for Lifecycle Services and Solutions (LSS) within Honeywell Process Solutions (HPS), you will be pivotal in expanding our offering portfolio to couple...Show more
    Last updated: 26 days ago • Promoted
    Senior Manager - Private Equity Fund Accounting

    Senior Manager - Private Equity Fund Accounting

    IQ-EQ • Houston, TX, United States
    Full-time
    We're a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.We employ a global ...Show more
    Last updated: 7 days ago • Promoted
    Tax Senior / Manager / Senior Manager / Director Asset Management

    Tax Senior / Manager / Senior Manager / Director Asset Management

    Catalyst Labs, LLC • Houston, TX, United States
    Full-time
    About the job Tax Senior / Manager / Senior Manager / Director Asset Management.Cayman Islands | Bermuda | Bahamas | British Virgin Islands | Crown Dependencies (e. Jersey, Guernsey, Isle of Man).We...Show more
    Last updated: 25 days ago • Promoted
    Portfolio Manager- Heights

    Portfolio Manager- Heights

    Stellar Bank • Houston, TX, United States
    Temporary
    The Portfolio Management Team oversees the entire life cycle of commercial credit, from monitoring and servicing existing relationships to identifying new opportunities from existing clients and ad...Show more
    Last updated: 15 days ago • Promoted
    Sales Portfolio Specialist - Houston, TX

    Sales Portfolio Specialist - Houston, TX

    SouthState Bank, N.A. • Houston, TX, United States
    Full-time
    The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financ...Show more
    Last updated: 18 days ago • Promoted
    Portfolio Senior Analyst

    Portfolio Senior Analyst

    CBRE • Houston, TX, United States
    Full-time
    Houston - Texas - United States of America.Responsible for performing specific and overall support for Portfolio Manager in the servicing of multiple portfolios of commercial real estate loans.Cond...Show more
    Last updated: 7 days ago • Promoted
    Director, Portfolio & Structuring Analytics

    Director, Portfolio & Structuring Analytics

    TC Energy LLC • Houston, TX, United States
    Full-time
    Determined, imaginative, curious-if these are some of the ways you describe yourself, we want to learn more about you!.At TC Energy, we are proud to connect the world to the energy it needs.Guided ...Show more
    Last updated: 7 days ago • Promoted
    Portfolio Senior Analyst

    Portfolio Senior Analyst

    Houston Staffing • Houston, TX, US
    Full-time
    Responsible for performing specific and overall support for Portfolio Manager in the servicing of multiple portfolios of commercial real estate loans. Conducts moderate to complex research and finan...Show more
    Last updated: 5 days ago • Promoted