Inter-Company (IC) Business Development Rep

Maintain post-sale contact with customers in order to facilitate a positive and productive long-term relationship. Serve as the primary contact for the assigned customers. Enhance the companys position and reputation by properly servicing and corresponding with all assigned accounts in a dependable and timely manner. Manage customer inquiries regarding customer orders in process and future orders pending. Provide tactical support to sales and management providing information regarding customer issues needs and opportunities. Prepare RFPs and RFQs and put together sales collateral to use to secure new business and up-sell existing accounts. Enhance customer relationship by working closely with customer on the development of targeted solutions and new business opportunities.

Responsibilities :

• Responsible for the account management activities during and after the sale to enable the Sales representatives to focus on selling activities.
• Respond to customer requests and inquiries regarding current and future work.
• Resolve issues that may arise during production of customer products.
• Keep sales team informed of customer project status progress issues enhancements and modifications as required.
• Maintain accurate complete up-to-date customer files in addition to detailed account history.
• Prepare and submit sales reports and documentation regarding results opportunities and challenges in the sales territory.
• Analyze reports and data to identify revenue and cost containment opportunities.
• Assist in the implementation and execution of products and services.
• Consult with customers to understand business issues and goals and works with customer to develop improved solutions to business needs.
• Prepare summary reports for Sales Representative and Sales Management identifying customer needs and opportunity to secure new business.
• Develop and prepare sales product presentations for use on up-sell opportunity for the accounts managed and assist Sales with the development of sales collateral for new business opportunities.
• Assist sales in the preparation of RFPs and RFQs on the accounts managed.
• Maintain up-to-date knowledge of industry trends new products specifications competitor strengths and weaknesses and communicates new information to Sales Representatives.
• May be involved in specific customer projects as assigned by sales management.
• Performs other related duties and participates in special projects as assigned.

Qualifications :

Additional Information :

RRDs current salary range for this role is $55100 to $82700 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee and the range may change in the future. At RRD it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon but not limited to education skills experience proficiency performance shift and location. Depending on the role in addition to base salary the total compensation package may also include participation in a bonus commission or incentive program. RRDs benefit offerings include medical dental and vision coverage paid time off disability insurance 401(k) with company match life insurance and other voluntary supplemental insurance coverages plus parental leave adoption assistance tuition assistance and employer / partner discounts.

#LI-CP

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer including disability / veterans

Remote Work : No

Employment Type : Full-time

Key Skills

Business Development,Sales Experience,Direct Sales,B2B Sales,Marketing,Sales Pipeline,Salesforce,Strategic Planning,Enterprise Sales,negotiation,Lead Generation,Contracts

Experience : years

Vacancy : 1