RESIDENTIAL PROGRAM MGR

Job Summary :

This position serves as a Residential Program Manager, i.e., supervises / manages Residential Program Specialists (RPS) 1 & 2s, up to 20 employees during any given work shift; assigns staff to meet work load demands; conducts ACPTC specific training; has authority to make decisions concerning all aspects of staffing activity and assigns staff; reviews and evaluates work performance of RPS staff and initiates disciplinary action as necessary; prepares and submits reports as required; may act as manager of the day on a rotating schedule for the facility; leads shift briefings and staff meetings, providing input; guides RPS decisions; makes final decisions or refers unsolved problems to higher management; attends supervisory and management level staff meetings and relays information to unit staff; participates in problem solving and decision making; confers with ACPTC leadership regarding operations; takes inventory of supplies needed, coordinates to have supplies ordered; conducts environment of care inspections and submits work orders for needed repairs, ensures that the staff and residents are provided a safe, therapeutic, clean and secure area; provides care, custody, and control of the residents on the assigned unit; provides for the care of residents through guidance on and assistance as needed with activities of daily living (ADLs) including assisting residents with personal hygiene; environmental hygiene including cleaning of rooms, changing of bedding and washing of linens as needed; assists infirm residents in walking / transferring; assists non-ambulatory and handicapped residents with hygiene needs (showering, changing) as needed, assists handicapped residents with feeding as directed; lift and reposition residents as needed; attends trainings, reads, and studies trainings to increase and expand skillset; utilizes Non-Violent Crisis Intervention (NVCI) techniques to restrain violent residents as needed, reviews resident requests regarding telephone calls, visits, special personal items; documents information pertaining to behavioral changes, moods, conversations, reports of physical illness, and objective observations; documents legibly and accurately; writes incident reports in prescribed format; participates in implementation of crisis intervention and behavior management procedures when a resident is violent, suicidal, or has behavior difficulties; responds to wide variety of incidents; performs related work as required.

Job Duties :

Manage and direct subordinate staff (work assignments, setting priorities, hiring, discipline, provide training, approving leave requests, and preparing evaluations).

• Responsible for orientation and ongoing training of RPS, plans and implements methods to improve work; prepares and submits reports as required.
• Reviews, evaluates, recommends changes, and implements policies, procedures and guidelines for staff and residents.
• Conducts periodic inspections of work areas assuring that staff and residents are provided safe, clean, and secure areas; prepares reports and coordinates repairs or environmental needs to the appropriate institutional representatives when conditions are other than dictated by agency policy. Takes inventory of supplies and ensure necessary orders are placed in a timely manner. Provides for the care of residents through guidance on and assistance as needed with activities of daily living (ADLs) including assisting residents with personal hygiene.
• Reviews recommendations from staff regarding residents' requests for visits, special personal items, etc; approves / disapproves or recommends approval / disapproval to management as required by policy. Responds to questions and recommendations from staff and residents regarding visits with families, relatives, agency officials and other representatives.
• Assist with duties related to resident care, including disbursement of resident money and supervising outings in the community.
• Attends staff meetings; provides input, listens and resolves conflicts if necessary, guides discussions, makes final decisions or refers unresolved issues to ACPTC leadership.
• Other duties as assigned as related to the position (typically 5% - 10%)

Knowledge, Skills & Abilities (KSAs) :

Knowledge :

Skill in :

Ability to :

Selective Preference(s) :

One year exp. as a RPS 2; OR 4 years of exp. with the care of psychiatric patients, residents or inmates in a behavioral management prog, forensic mental health setting or correctional mental health program; OR 90 semester hours toward a Bachelor’s degree in social behavioral and 2 year exp. in a related field; AND 1 year exp. in a supervisory or lead role.

Pre-Employment Requirements :

Driver's License Must be able to obtain and maintain CPR and NVCI certification.

Required to perform and work at / attend meetings at alternate locations and / or travel when necessary. A State Hospital employee must be able to obtain a valid Level One Fingerprint Clearance Card pursuant to A.R.S. § 41- . Must possess a valid level one fingerprint clearance card or apply for one within seven working days after beginning employment.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply :

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits :

The State of Arizona provides an excellent comprehensive benefits package including :

Affordable medical and dental insurance plans

Paid vacation and sick time

10 paid holidays per year

Wellness program and plans

Life insurance

Short / long-term disability insurance

Defined retirement plan

Award winning Infant at Work program

Credit union membership

Transit subsidy

ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave pilot program . For a complete list of benefits provided by The State of Arizona, please visit our

Retirement :

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.