Digital Banking Specialist

Job Description

Location : Onsite in Little Rock, AR., or Knoxville, TN.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

SUMMARY

The Digital Technology Support Representative will be the second and final point of contact to handle all technical issues for Retail Online Banking and Retail Mobile Banking. The primary duty of this position is to resolve customer issues that are not due to a system problem. Problem solving will be performed using techniques and procedures to include consulting with users to determine hardware and software or system functional specifications. Responsible for developing and using workarounds for user problems, Quicken & QuickBooks for both Windows and MAC. Report design, reliability, and navigational problems to the appropriate technology team and / or appropriate vendor & provide sufficient incident detail to assist technology in isolating and reproducing issues.

Essential Duties and Responsibilities :

The Digital Technology Associate is the true voice of the client and are at the forefront of delivering a superior experience to our clients. The Digital Technology Associate works both individually and in a team environment to ensure clients' digital banking needs are recognized and efficiently met. Every client interaction is considered an opportunity to deepen the bank / client relationships while delivering on First Horizon's brand promise of Understanding in Action :

This position will be responsible for providing :

• World-class service to our internal and external customers in an accurate, efficient, and professional manner.
• Technical solutions to a wide range of problems.
• Support of applications using computer and network systems and support to users of all skill levels where the product is highly technical or sophisticated in nature.
• Support for banking online and mobile banking to Banking Online users, vendors, and employees.
• Liaise with internal IT groups and external vendors regarding decision support system maintenance.
• Submit and track incidents with vendors for Production issues.
• All tasks involved in new version implementations.
• Complex Network Troubleshooting.

This person must be skilled to :

Education and / or Work Experience Requirements :

Overall core competencies include :

Preferred Qualifications :

Physical Requirements :

Hours :

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com .

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