Client Service Analyst

Job Opportunity at Janus Henderson Investors

A career at Janus Henderson Investors is more than a job, it's about investing in a brighter future together. Our mission is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. Our values are key to driving our success and are at the heart of everything we do : Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust.

If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity :

• Interpret and process shareholder transaction requests received via mail, fax and / or phone such as address changes, bank changes, and purchase requests.
• Interpret and process basic retirement plan (i.e. IRA, SEP, SARSEP, 403(b) accounts) requests in accordance with applicable rules and regulations such as new account opening, contributions, distributions, and exchanges.
• Follow established processing guidelines, regulatory procedures, and legal requirements.
• Research and resolve transaction exceptions and prepares correction requests for the Adjustment Department as required.
• Research complex issues and contacts shareholders to resolve via phone or mail correspondence.
• Document and raise shareholder complaints to management.
• Handle bank and mail related assignments and responsibilities as needed.
• Assist internal customers respond to shareholders by answering Transaction Helpdesk calls.
• Carry out other duties as assigned.

What to expect when you join our firm :

Must have skills :

Nice to have skills :

Supervisory responsibilities :

Compensation information :

The base salary range for this position is $45,000-$50,000. This range is estimated for this role. Actual pay may be different. This position will be open through the end of December 2025. Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed. At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. We understand everyone has different commitments and while we can't accommodate every flexible working request, we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at recruiter@janushenderson.com.

Annual Bonus Opportunity : Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team, and individual performance. Benefits : Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes competitive compensation, pension / retirement plans, and various health, wellbeing, and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page.