Information Technology Help Desk (East Hanover)

Position Summary :

We are seeking a skilled and experienced Level 23 IT Support Technician to join our team. This role requires a well-rounded technical professional capable of providing advanced desktop support, administering Microsoft 365 environments, managing server systems, and troubleshooting network issues. The ideal candidate is proactive, solutions-oriented, and able to work independently while supporting end users and IT infrastructure.

Key Responsibilities :

• Provide technical support for end users (Windows / macOS), including desktops, laptops, mobile devices, and peripherals.
• Manage and support Microsoft 365 services (Exchange Online, SharePoint, Teams, Azure AD, etc.).
• Perform server administration tasks including user and group management, patching, backups, and troubleshooting (Windows Server environment).
• Support and troubleshoot basic network infrastructure issues (DNS, DHCP, firewalls, VPNs, switches, routers).
• Maintain documentation of systems, processes, and procedures.
• Work with external vendors or escalate issues when needed.
• Assist in IT project implementation and rollouts.
• Ensure compliance with security policies and industry best practices.

Requirements : Technical Skills :

Soft Skills :

Preferred Qualifications :