Manager, Customer Accounts

KGPCoLenexa, KS, US

30+ days ago

Job type

Full-time

Job description

Overview

KGPCo is the go-to partner to Communications Service Providers. Our customers rely on our extensive range of network solutions and services to help them build, maintain, and transform networks that connect the world.

The communications industry is evolving every day and we are at the frontline of these innovations. From ground to cloud, the work we do is transforming networks and impacting communities nationwide. It’s work that happens because of our motivated teams of doers and problem solvers.

Our Core Values define how we do business :

The Customer is Everything.
Relationships Matter. All of Them.
Question Things. Take Action.
Work Hard. Work Smart. Enjoy the Experience.
Growth Mindset.

It’s not just a job – it’s a step in your career!

Responsibilities

SUMMARY :

This position directly contributes to both KGP revenue and profitability by directing the overall services and operational platforms that support Supply Chain Services agreement.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned :

This position is responsible for planning, development, control, and implementation of complex business strategies and initiatives.

This position insures that KGP provides the goods, complex services, and solutions required to meet or exceed objectives and expectations.

This position is responsible for the interaction from the individual contributor to the VP level within the diverse organizations.

This position is responsible for face to face contacts and participating on task forces on key processes and initiatives within KGP to service customer.

This position manages and motivates personnel to achieve financial results through revenue growth and profitability as well as the development and management of the department expense budget.

This position manages multi-system, multi-departmental functions across many organizations and management levels.

This position is responsible for providing a high level of customer service in a multimedia, high tech environment.

This position is responsible for producing periodic metrics describing financial and service level performance against stated and contractual objectives for the business case.

REQUIREMENTS :

Ability to manage three or more direct reports

Ability to manage account gross profits between $250K and $2.5M per year

Ability to manage account between $5M and $50M per year

Ability to manage between 30K and 280K order lines a year

SUPERVISORY RESPONSIBILITIES :

Carries out Management responsibilities in accordance with the Company’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

QUALIFICATION REQUIREMENTS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE

Bachelor’s Degree (B.A.) from a four-year college or university; or five or more years related experience and / or training; or equivalent combination of education and experience.

LANGUAGE SKILLS :

Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the Company.

MATHEMATICAL SKILLS :

Ability to add and subtract 10-digit numbers, to multiply and divide with tens and hundreds; ability to perform these operations using units of American money and weight measurement, volume and distance.

REASONING ABILITY :

No major critical thinking required. Work follows established job aids and business rules. Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to sit, use hands to finger, handle or feel objects, tools or controls and reach with hands and arms.

Specific vision abilities required by this position include close vision, color vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

BENEFITS :

Medical, Dental, Vision and Supplemental insurance plans

Flexible Spending Accounts

401(k) with Company match

Generous vacation, holiday, and sick / safe time

Pet insurance for our non-human family members

KGPCo is an Equal Opportunity Employer – M / F / Veteran / Disability / Sexual Orientation / Gender

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Customer Account Manager • Lenexa, KS, US