Systems Engineer III - Epic Client Systems Administrator (Utica)

Job Summary

The Systems Engineer III is a senior-level role on the healthcare IT infrastructure team which is responsible for the design, implementation, and optimization of the Epic environment, including client systems, Citrix delivery, security integrations (Imprivata), and backend infrastructure. Serves as the subject matter expert for Epic, collaborating with application, networking, and security teams to ensure seamless performance and high availability of our mission-critical clinical systems.

Core Job Responsibilities

• Design, configure, and maintain the Epic environment, including Citrix, Hyperspace, and print services.
• Administer Epic client distribution tools, including monitoring, deployment, and patching.
• Integrate Epic with enterprise technologies such as Active Directory, Imprivata, RightFax, and Microsoft 365 / Exchange.
• Collaborate with application and infrastructure teams to optimize Epic system performance, reliability, and security.
• Troubleshoot and resolve complex issues related to Epic client systems, Citrix environments, and integrations.
• Participate in Epic upgrades, version migrations, and system validation testing.
• Implement and enforce HIPAA, security, and compliance standards across Epic and supporting infrastructure.
• Develop and maintain automation, scripts, and deployment workflows to improve efficiency and reliability.
• Mentor junior engineers and provide technical guidance to application teams.
• Participate in a rotating on-call support schedule for Epic infrastructure issues.
• Perform other duties as required.

Education / Experience Requirements

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PREFERRED :

Licensure / Certification Requirements

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