Manager, Network and Information Security

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Manager, Network and Information Security is responsible for supervising and coordinating all IT support staff, activities and functions of assigned Epic Technical Services (ETS) teams. The Manager of Network Information and Security provides ongoing people, and technical leadership in support of CVS-Oaky values and objectives. This Manager is a charismatic leader who fosters high-performing teams through a constant focus on learning and skill development. Reports to the Senior Manager of Epic Technical Services.

The Manager of Network Information and Security oversees the Epic Electronic Health Record (EHR) environments within and across healthcare organizations, including lower environments, production, testing, and training systems. They are the central point of coordination for changes, updates, and upgrades to ensure system stability and operational efficiency.

Responsibilities will include :

Environment and Change Management

Overseeing multiple environments : Managing the day-to-day operations and maintenance of multiple Epic environments, such as lower instances, production, disaster recovery, training, fix, and testing.

Coordinating Updates and Upgrades : Managing the planning, coordination, and execution of Epic updates (Epic Nova for RA / SU), version upgrades, and regular maintenance.

Defining Change Control Processes : Implementing and enforcing change control processes for the Epic system, including build migration using Epic's Data Courier and Content Management tools.

Coordinating System Activities : Organizing key activities including environment refreshes and data migrations.

Collaboration and Communication

Acting as a liaison : Serving as the bridge between Epic application teams, infrastructure teams, third-party hosting vendors, and Epic representatives.

Leading meetings : Chair meetings for the Change Control Board and other workgroups to ensure alignment and communication. Communicating effectively : Preparing and disseminating structured communications to project teams and end-users regarding upcoming changes, downtimes, and other environment activities.

Coordinating with vendors : Managing vendor relationships and serving as the main point of contact for technical issues and inquiries.

Monitoring and Support

Tracking and documenting : Maintaining documentation for environment versions, patch levels, and maintenance schedules.

Monitoring performance : Overseeing Epic system performance and troubleshoot issues related to Data Courier and Content Management. Reviewing Epic communications : Analyzing and acting on Patient Safety Escalations (PSE), Care Concern Bulletins (CCB), and Nova documentation from Epic.

Support testing : Collaborating with Quality Assurance (QA) teams on application and integrated testing for system upgrades.

Coordinating downtime : Participating in the planning and testing of downtime and disaster recovery procedures.

Growth : Promotes individual professional growth and development by meeting requirements for mandatory / continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serve as preceptor, mentor, and resource to less experienced staff.

Required Qualifications

6+ years' experience in healthcare IT, with significant time spent leading Epic environments, upgrades, and security.

4+ years' experience with Epic software, including environment management, build tracking, and change control processes using tools like Data Courier, Bridges, and Content Management.

3+ years leadership, organizational, communication, and project management skills.

3+ years' experience coordinating multi-disciplinary teams and managing complex initiatives.

3+ years' experience building, developing, and leading cross-functional teams to successful change initiatives and project outcomes, at scale.

Preferred Qualifications

• Epic certifications (e.g., Data Courier, Bridges), and / or ITIL Change Management certification.

Education

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is :

$111,240.00 - $222,480.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit

We anticipate the application window for this opening will close on : 12 / 02 / 2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.