Customer Service Representative (Denver)

Date posted : October 27, 2025

Job description :

Customer Service Representative

Were looking for a Customer Service Representative who brings strong communication skills and a steady, detailoriented approach to supporting our customers. This role focuses on order entry, issue resolution, and ensuring customers receive accurate information and timely service.

The ideal candidate is dependable, organized, and comfortable in a fastpaced environment. Were looking for someone who follows through, works well with others, and understands that every customer interaction reflects our values.

Key Responsibilities :

• Respond to customer inquiries via phone and email with professionalism and clarity
• Accurately enter and verify orders, pricing, and shipping details
• Provide timely updates to customers and ensure issues are resolved effectively
• Maintain organized documentation for change orders, cancellations, and customer interactions
• Process RMAs and follow up until fully resolved
• Provide product information, delivery updates, and troubleshoot account / order issues
• Assist with complaint resolution and ensure customer satisfaction
• Monitor recurring issues, flag trends, and recommend improvements
• Support the team by managing CRM records and performing data entry

Requirements

Benefits

Our Core Values

Background check, drug screening and references required. Direct Wire participates with eVerify.