Supervisor, Patient Access & Tech / Registrar

Mercy Medical Center

The hours for this position will be 8 : 00pm-06 : 30am

Work Shift

Evening / Night

Scheduled Weekly Hours

40

Summary

This position supports Mercy's philosophy of patient centered care by ensuring patients are registered correctly, registrations are accurate and complete, and insurance verified. Supervises the activity and personnel for outpatient, emergency room registrations and Medicaid application process.

Job Description

Job Duties

• Identifies future needs, new technologies and products for applicability to the department and makes recommendations as appropriate.
• Recommends the integration / utilization of existing systems in conjunction with Technology Services.
• Monitors and coordinates with Manager staffing levels, schedules, employee relations, employee discipline, and performance evaluations and inputs data into LaborWorkx (time and attendance, scheduling, etc.).
• Implements and coordinates with Manager to evaluate programs for operational effectiveness and makes required changes for continuous improvement.
• Provides input to preliminary Capital, FTE and operating budgets for MMC business services departments by due date.
• Plans, coordinates and implements staff training and quality programs.
• Creates a culture of interdisciplinary and interdepartmental cooperation and communication by motivating staff to continuously improve performance. Conducts regular staff meetings to aid in communication.
• Utilizes productivity measures and adjusts processes to optimize effectiveness and efficiency within the A / R management process.
• Provides for mechanisms to measure, analyze and manage variation in the performance of defined processes.
• Develops and maintains accurate job descriptions and performance standards for all job classifications.
• Fills in, delegates and monitors responsibilities at the staff levels.
• Reconciles month end reports and monthly statistical data.
• Provides leadership and assistance with special management projects.
• Supervises the activity and personnel within registration area and monitors work ques.
• Reviews work for two patient identifiers and completeness of patient registration and reviews registrations for accuracy.
• Tracks and monitors rules and accuracy of the Medicaid Presumptive Eligibility program.
• Follows Mercy's safety guidelines, carries out job- specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Knowledge, Skills and Abilities

Professional Experience

Education

Licensure, Certification, Registration

Pay Rate Type

Hourly

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.

Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.