Technical Support Representative

Technical Support Representative

Location : Hanover, MD, US

Job ID : ATR 17628

Job Description

Job Title : Technical Support Representative

Location : Hanover, MD

Eligibility : Must be authorized to work in the US

Job Description :

The Technical Support Representative will be a primary point of contact

for desktop and application support. They will provide technical

assistance to end-users and customers, manage support queues, and

collaborate with IT staff and vendors to resolve issues.

Essential Job Functions

• Monitor and respond to incoming requests via phone queues and the

ticketing system, ensuring timely and professional support.

customers, resolving issues when possible and escalating as needed.

user-reported steps and troubleshooting performed.

escalating to higher tiers.

tracking, reporting, and trend analysis.

end users.

printer / peripheral support.

creation / removal, access provisioning, and equipment handling.

resolutions.

security / compliance policies.

duties as assigned.

Experience and Educational Background

environment (required).

(verbal and written).

manage multiple tickets simultaneously.

systems.

troubleshooting).

printers, and other networked equipment.

A+, Network+) are considered a plus.

systems is preferred.

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