Director of Rare Disease PSS Strategic Operations

Director Of Rare Disease Pss Strategic Operations

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you'll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. The Director of Operations for Rare Disease Pss serves as a strategic operational leader responsible for driving excellence across the Rare Disease Patient Support Services (Pss) Department. This pivotal role will lead the operational implementation of our innovative go-to-market (Gtm) approach, ensuring seamless execution of strategic initiatives while maintaining our patient-centric focus. The Director will establish and optimize operational frameworks, processes, and governance structures that enable the Pss department to deliver exceptional support to patients with rare diseases. This role requires a visionary leader who can translate strategic objectives into actionable operational plans, drive cross-functional collaboration, and implement scalable solutions that enhance departmental effectiveness and efficiency. Working closely with the Rare Disease Pss Leadership Team, the Director of Operations will provide critical operational support, data-driven insights, and strategic recommendations to inform decision-making and drive continuous improvement. This role demands exceptional project management capabilities, business acumen, and the ability to navigate complex healthcare systems while maintaining unwavering focus on improving patient outcomes.

Main Responsibilities :

• Lead operational implementation of the Rare Disease Pss Department's Gtm strategy, ensuring alignment with organizational priorities and business objectives.
• Identify and execute opportunities for operational innovation, efficiency gains, and process optimization.
• Drive operational excellence by implementing best practices, continuous improvement methodologies, and scalable processes with clear milestones and success metrics.
• Lead complex, cross-functional projects with competing priorities, managing resources, timelines, and deliverables across multiple workstreams.
• Develop and track KPIs and SLAs to measure operational effectiveness, efficiency, and business impact.
• Identify and escalate operational risks, challenges, and barriers, proposing mitigation strategies and solutions.

Stakeholder Management & Collaboration :

Leadership Support & Strategic Planning :

Process Optimization & Systems Management :

Departmental Strategy & Innovation :

About You : Qualifications :

Preferred Qualifications :

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