Seasonal Healthcare Licensed Training Supervisor

Be the spark that brightens days and ignite your

career with TTEC's award-winning employment experience. Our

employees have spoken. Our purpose, team, and company culture are

amazing and our Great Place to Work® certification in the United

States says it all! What You'll Do - Do you have a passion for

helping others and giving them peace of mind? In this role, you'll

work to resolve the customer's issues before escalating to the next

level. Whether it's getting answers for customers quickly,

consulting on products with compassion or resolving their issues

with a smile, you'll be the difference between their customer

experience being just average or an exceptional one. You'll report

to the Training Manager. In this role, you'll impact your team and

learners through managing the training programs. During a Typical

Day, You'll Achieve training completion goals Manage day-to-day

operations, processes, and reporting Improve the key success

metrics associated with training goals Deliver excellent employee

experiences Develop, coach, support, and evaluate the team to help

them reach for amazing Ensure your team has the tools, systems, and

support needed to perform trainings What You Bring to the Role

Experience in training and / or adult learning programs Nurturing an

inclusive learning environment Encouraging and engaging coaching

skills Data analysis and reporting skills Customer and employee

focused mindset Working knowledge of database applications such as

MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or

ability to learn technology quickly Call center experience Have an

active Resident State Insurance License or the ability to

successfully complete the college of insurance program and obtain a

license What You Can Expect Supportive of your career and

professional development An inclusive culture and community minded

organization where giving back is encouraged A global team of

curious lifelong learners guided by our company values Ask us about

our paid time off (PTO) and wellness and healthcare benefits And

yes... a great compensation package and performance bonus

opportunities, benefits you'd expect and maybe a few that would

pleasantly surprise you (like tuition reimbursement) Compensation

and Benefits The anticipated starting salary range for individuals

expressing interest in this position is $22-$25 / hr. Depending on

location, you may be asked to be onsite and / or travel to a location

for a predetermined time. Visit

https : / / www.ttecjobs.com / en / us-employee-benefits for more

information A Bit More About Your Role We'll train you to be a

subject matter expert in your field, so you can be confident in

providing the highest level of service possible whether through

voice, chat or email interactions. And we trust you already have

the necessary ingredient that can't be taught - a caring and

supportive nature that will shine through as you help customers.

You'll also have a chance to make great new friends within the TTEC

community and grow your career in a dynamic, family-friendly

atmosphere. About TTEC Our business is about making customers

happy. That's all we do. Since 1982, we've helped companies build

engaged, pleased, and profitable customer experiences powered by

our combination of humanity and technology. On behalf of many of

the world's leading iconic and hypergrowth brands, we talk,

message, text, and video chat with millions of customers every day.

These exceptional customer experiences start with you. TTEC is

proud to be an equal opportunity employer where all qualified

applicants will receive consideration for employment without regard

to race, color, religion, sex, sexual orientation, gender identity,

national origin, disability, or status as a protected veteran. TTEC

embraces and is committed to building a diverse and inclusive

workforce that respects and empowers the cultures and perspectives

within our global teams. We aim to reflect the communities we

serve, by not only delivering amazing service and technology, but

also humanity. We make it a point to make sure all our employees

feel valued, belonging, and comfortable being their authentic

selves at work. As a global company, we know diversity is our

strength because it enables us to view things from different

vantage points and for you to bring value to the table in your own

unique way. #LI-Remote