Operations Technician I

Overview

We are seeking an Operations Technician I who will play a vital role in maintaining the smooth operations of our data center facilities. This position is ideal for a novice, IT professional who is eager to get hands-on experience in a dynamic, high-tech environment. We take pride in what we do and seeking someone equally as passionate in providing top-tier customer service knowing your positive contributions represent what we are all about.

General assignments will include, but are not limited to entry-level technical tasks, cabinet prep, inventory handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks. We're looking for someone who takes pride in their work, appearance, and the upkeep of the facility-someone dependable, adaptable, and ready to tackle the ever-changing demands of a 24 / 7 environment. The ideal candidate builds trusted relationships with internal teams and customers alike, representing TierPoint's reliability, attention to detail, and commitment to operational excellence.

The schedule will be as follows :

Week 1 : Sunday, Wednesday - Thursday, 6 : 00pm - 6 : 30am

Week 2 : Monday - Tuesday, Friday - Saturday, 6 : 00pm - 6 : 30am

Responsibilities

Hardware and Infrastructure Support :

• Assist in the Installation, configuration, and maintenance of servers, storage devices, and network equipment.
• Provide remote smart hands support for customer advanced issues / concerns.

Monitoring & Maintenance :

Incident Response & Troubleshooting :

Security & Compliance :

Qualifications

Preferred Experience

Working Conditions

Availability for on-call duties and occasional shift work, including nights and weekends, as required by the data center's operational needs.

Ability to work in controlled environments and handle physical tasks such as lifting hardware or navigating confined spaces

Pay Transparency

TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It's important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.

Pay Range $19.91 - $29.87

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