Information Technology Manager

IT Systems & Services Manager – Client Services

Location : Onsite in Portland, OR

Type : Direct Hire

Overview :

The IT Systems & Services Manager – Client Services is a key leadership role overseeing customer service operations for the service desk and device management teams. This position ensures an exceptional technology experience for staff and students while managing three teams totaling 27 FTEs. The manager provides strategic direction, operational oversight, and mentorship to supervisory staff, driving continuous improvement across service delivery and device management functions.

Key Responsibilities :

• Lead service desk and device management operations, ensuring high-quality technical support and positive end-user experiences.
• Oversee planning, coordination, and execution of IT projects across multiple sites, ensuring alignment with organizational goals.
• Manage and monitor budgets, authorize expenditures, and provide input for forecasting and resource allocation.
• Develop and maintain vendor relationships and manage procurement processes in compliance with organizational policies.
• Collaborate across departments to integrate technology services and enhance overall IT support.
• Develop and implement strategic plans, policies, and procedures related to technology service delivery.
• Supervise, mentor, and evaluate staff performance; provide coaching, training, and professional development opportunities.
• Identify and implement process improvement initiatives to optimize efficiency and service quality.
• Prepare and present reports, updates, and recommendations on operations, budgets, and performance metrics.

Technical Skills & Knowledge :

Education & Experience :

Additional Details :