Housing Stability Manager

About True Ground Housing Partners

True Ground Housing Partners (formerly APAH) was founded in 1989 by four families motivated to address affordable housing in Arlington, VA. Today, we have grown into one of the region’s leading nonprofit affordable housing developers. Our rental communities provide affordable housing to more than 5,000 people in the Washington DC Metro Region for neighbors earning between 30% and 80% of the Area Median Income (AMI). True Ground exists to provide quality affordable housing and resident-centered programming to help our residents make the most of their home. True Ground is a mission driven, community minded and resident focused organization guided by seven core values : compassion, integrity, collaboration, innovation, excellence, impact, and racial equity.

Summary Description

The Housing Stability Manager leads the organization’s eviction prevention and housing stability efforts, ensuring residents have access to the resources, advocacy, and supports necessary to maintain stable housing. This role combines program management, team supervision, and community engagement to strengthen resident well-being and housing outcomes.

The ideal candidate is a compassionate, bilingual leader with a strong understanding of housing systems, eviction prevention, systems development, and community partnership building.

Key Responsibilities

Program Leadership and Management (40%)

Lead, coach, and supervise eviction prevention and housing stability efforts, ensuring high-quality service delivery.

• Adapt, develop, implement, and oversee eviction prevention strategies, workflows, and policies.
• Manage program budgets, data tracking, and outcome reporting for internal leadership and funders.
• Promote a collaborative and accountable team culture that values resident-centered approaches.
• Directly supervise Resident Services Coordinators, including work outside of the housing stability pillar.
• Liaison between Resident Team and Asset Management

Direct Services & Case Oversight  (20%)

Collaboration & Partnerships  (20%)

Collaborate with internal teams to align eviction prevention with broader housing stability and homeownership programs.

Participate in Continuum of Care (CoC) and Permanent Supportive Housing (PSH) networks to enhance coordinated service delivery.

Represent the organization in housing coalitions, policy discussions, and eviction prevention initiatives.

Resident Engagement & Leadership (10%)

Partner with residents to strengthen engagement, leadership, and participation in housing stability programs.

Foster an inclusive, resident-centered environment where community members actively participate in shaping solutions that impact their wellbeing

Data, Reporting & Continuous Improvement  (10%)

Track eviction trends and outcomes to identify patterns, monitor risk factors, and inform proactive intervention strategies while maintaining accurate key performance metrics.

Supervisory Responsibility

Supervision of Resident Services Coordinator(s) and other team members as needed.

Qualifications

Bilingual in English and Spanish (required).

Master's degree in social work (MSW) or related field preferred; bachelor’s degree in human services, Social Work, or related discipline required.

Minimum 3 years of experience in human services, housing stability, or eviction prevention.

Minimum 2 years of supervisory or team leadership experience preferred.

Familiarity with Continuum of Care (CoC) systems, Permanent Supportive Housing (PSH), and homeownership programs.

Experience working with low-income, multilingual, and multicultural communities.

Experience working with Asset Management and / or property management.

Strong leadership and communication skills with a collaborative approach.

Knowledge of landlord-tenant law, eviction prevention practices, and community-based housing supports.

Experience facilitating resident engagement, community meetings, or resident leadership initiatives.

Strong organizational skills with the ability to balance multiple priorities.

Proficiency in Microsoft Office Suite and case management or CRM systems.

Access to a vehicle to facilitate events across various True Ground properties

Team-oriented, creative, and innovative thinker

Commitment to equity, inclusion, and client-centered service delivery.

Appreciation for the True Ground mission of providing affordable housing and improving the lives of residents

Expected Hours of Work

This is a full-time, exempt position.  Typical workdays are Monday through Friday, with a total of 40 hours worked a week between the hours of 8 a.m. and 6 : 30 p.m. Occasional evening or weekend hours for community / board meetings related to projects and / or special events; additional work hours as required.

Working Conditions / Physical Requirements

This job operates in a professional office environment. On occasion this position may work off-site at events. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is frequently required to operate a computer and other office equipment, communicate information and ideas so others will understand, observe details at close range, and will occasionally move items weighing up to 30 pounds.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Salary and Benefits

The salary for this position starts at $70,700. True Ground has a competitive benefits package that includes medical, dental and vision insurance, long and short-term disability insurance, life insurance, commuter benefits, 401k and paid leave. Remote work up to 50% of the time is available. Our corporate office in Ballston features free parking.

Equal Opportunity Employment

True Ground offers equal employment opportunities (EEO) to employees and applicants for employment and prohibits unlawful discrimination and unlawful harassment on the basis of race, color, religion, national origin, gender, age, disability, gender identity or expression, veteran status, marital status, sexual orientation or any other protected classes or categories as defined by federal, state or local laws.  This policy applies to all terms and conditions of employment including, but not limited to recruitment, selection, promotion, termination, layoff, recall, transfer, leave of absence, training program participation, compensation and all other terms, conditions and privileges of employment.

True Ground is an E-Verify employer and will provide the federal government with Form I-9 information to confirm authorization to work in the US. True Ground will only use  E-Verify once a job offer is accepted, following submission of the Form I-9.