Account Associate

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

As an Account Associate, you will actively manage and grow a portfolio of Tier 4 / 5 customers, driving new business development. You will act as the primary owner of the customer relationship, focusing on building satisfaction, loyalty, and advocacy. Your role includes identifying opportunities and closing business within the Tier 4 / 5 segment, as well as proactively reaching out to prospects to uncover potential sales opportunities.

Reporting to the Regional Territory Director, you will be part of the Sales and Account Management team, responsible for your assigned territory within the United States.

WHAT YOU WILL DO :

• Generate and close new and retention business within Tier 4 / 5 accounts.
• Upsell and cross-sell relevant SITA solutions.
• Build and promote SITA brand awareness.
• Proactively reach out to prospects and identify potential sales opportunities.
• Achieve sales targets using consultative and influencing techniques.
• Map and profile Tier 4 / 5 segment accounts to maximize reach.
• Maintain accurate Salesforce records and customer / prospect data.
• Regularly engage with customers according to KPIs and execute targeted campaigns.
• Collaborate with Marketing for lead generation and market development programs.
• Support the GEO Cash Collection Team with billing queries and collections as needed.

Qualifications

ABOUT YUOUR SKILLS

WHAT WE OFFER

SITA's workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer :

Flex Week : Work from home up to 2 days / week (depending on your Team's needs).

Flex Day : You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.

Flex-Location : Enjoy up to 30 workdays of benefits, anywhere in the world!

Employee Wellbeing : Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.

Professional Development : Enhance your skills with our training platforms, inclusive of LinkedIn Learning!

Competitive Benefits : Access competitive benefits tailored to the local market and your employment status.

"Equal Employment Opportunity Employer / Veterans / Disabled. SITA is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard of race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

If you have a disability and you believe you need a reasonable accommodation, please email Jean-Baptiste.Girukwayo@sita.aero . This Talent Acquisition Consultant will assist disabled job seekers whose disability prevents them from being able to apply online."

Pay Transparency Nondiscrimination Provision

In the U.S. (Great Lakes Area), the standard base pay range for this role is $70,000.00 - $75,000.00 Annual. This base pay range is for the U.S(Great Lakes Area). and is not applicable to locations outside of the U.S(Great lakes Area). Actual amounts will vary depending on experience, performance and location. In addition to competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed.