Operations Technician III - Pub Sec

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future.

The Role

The Operations Technician III - Federal has an in-depth technical knowledge of network operations to perform circuit and equipment / network restoration. The technician proactively monitors, responds to and resolves network issues and alarms. In the process of network restoration notifies management and program office with risk potential and an impact assessment.

The Main Responsibilities

• Perform circuit and equipment / network restoration, recognize potential jeopardy conditions.
• Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks.
• Work very closely with Federal government network operation centers (NOC) customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
• Analyze network troubles, assess performance data and develop design optimization plans accordingly
• Interface with fiber vendors, telecom providers and other entities on complex technical matters.
• Participate as a Lead / SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions
• Review and interpret electric data processing (EDP) and as-built engineering documentation
• Coordinate and track return material authorization (RMA) requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms
• Analyze, test and repair Layer 2 / 3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms

What We Look For in a Candidate

Basic Qualifications :

Preferred Qualifications :

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges :

$75,994 - $101,325 in these states : CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and / or sales compensation) as you move through the selection process.

Learn more about Lumen's :

What to Expect Next

#LI-DN1

Requisition # : 338999

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and / or motor vehicle reports and / or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

12 / 02 / 2025