Experience Service Advisor

Job Description

Job Description

About Us :

Advantage Toyota of River Oaks is a trusted dealership committed to delivering outstanding customer service and high-quality automotive care. We are currently seeking an experienced and motivated Service Advisor to join our team. This is a great opportunity to grow your career in a fast-paced, supportive environment.

Position Summary :

As a Service Advisor, you will be the liaison between our customers and the service department. Your role will be to ensure every customer has a seamless and professional experience, from scheduling service to the completion of work. We're looking for someone who is results-driven and focused on delivering high CSI scores through exceptional service.

Responsibilities :

Greet customers promptly and professionally

Understand customer concerns and accurately document service requests

Communicate with technicians and relay findings and recommendations to customers

Provide accurate estimates and timelines for repairs and maintenance

Promote additional services based on vehicle needs

Maintain strong customer relationships and follow up on service satisfaction

Help maintain and improve high CSI scores

Qualifications :

Minimum of 2 years of experience as a Service Advisor is required

Toyota or import brand experience is preferred, but not required

Proven ability to maintain high customer satisfaction ratings (CSI)

Strong communication and interpersonal skills

Working knowledge of automotive repair and maintenance

AutoMate and Xtime software experience a plus

Valid driver’s license

What We Offer :

Competitive pay with bonus opportunities

Health, dental, and vision insurance

401(k) plan with company match

Paid time off and holidays

Ongoing training and development

Supportive and team-oriented environment

Join the Advantage Toyota of River Oaks family and help us drive customer satisfaction to the next level.