IT Help Desk Support - Level I (MSP)K2 Staffing • Renton, WA, US
IT Help Desk Support - Level I (MSP)
K2 Staffing • Renton, WA, US
30+ days ago
Job type
- Full-time
Job description2+years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification. Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system. Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Ninja, Kaseya, Datto, Continuum, Connectwise, etc. General understanding of software installation General understanding of printer installation Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic.
Job Description
Job Description
Summary
Our client is a leading IT Solutions Company in the Renton & Kent, WA areas (Southeast of Seattle) . They are in need of a temporary Helpdesk Support Level I technician . A successful candidate will have a track record of understanding in business desktop and server technologies that must include : Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software.
Duties & Responsibilities
- Front line defense with customers calling in with technical issues
- Ability to properly hand calls off to more experienced technicians when needed
- Following tickets through the process until closure.
- Password resets
- IP Phone setup
- PC setup (i.e. software install, adding domains, etc)
- IT equipment installation
- Printer install (Canon / HP)
- Assisting onsite technical lead with various IT-related projects.
- New User On-boarding
Qualifications & Requirements
Employment Type : Full time Location : Renton, WA
Create a job alert for this search
It Help Desk Support • Renton, WA, US
Related jobs
A company is looking for a Help Desk Support.Key Responsibilities Set up and configure computer systems, software, and equipment for new hires Troubleshoot and resolve a wide range of technical ...Show more A company is looking for an IT Technical Support Specialist.Key Responsibilities Provide Tier II support for corporate desktop / laptop infrastructure for both office-based and remote users Instal...Show more A company is looking for a Technical Support Consultant.Key Responsibilities Design and implement Power Pages solutions tailored to client specifications Provide ongoing support, troubleshooting...Show more A company is looking for a Help Desk Specialist to provide high-level support for a Department of Defense Travel contract.
Key Responsibilities Provide assistance to DoD personnel on the use of th...Show more A company is looking for an IT Support Coordinator to provide technical support for a global remote workforce.Key Responsibilities Provide Tier 1 and Tier 2 technical support for hardware, softwa...Show more A company is looking for a Senior Associate, Support Automation.Key Responsibilities Generate, analyze, and leverage data to identify opportunities for improving the user experience Collaborate ...Show more A company is looking for a Help Desk Engineer to join their technical team in Denver, CO.Key Responsibilities Provide first level technical support for endpoint infrastructure, including laptop h...Show more A company is looking for a Tier 1 IT Service Desk Representative.Key Responsibilities Provide frontline support for end-users by diagnosing and resolving basic technical issues Manage incident t...Show more A company is looking for a Senior Technical Support Representative who will provide support and training to clients.Key Responsibilities : Provide support to clients by identifying problems and gu...Show more A company is looking for a Tier 1 Help Desk Technician.Key Responsibilities Provide first-level technical support to end-users via phone, email, or chat Diagnose and resolve hardware and softwar...Show more A company is looking for an Associate Technical Support Engineer.Key Responsibilities Provide technical support to online merchants through live chat, email, and occasional phone calls Identify ...Show more A company is looking for a Technical Support Specialist who will handle escalated customer and member issues requiring advanced troubleshooting and coordination with development teams.Key Responsib...Show more A company is looking for a Technical Support Advisor (Remote - US).Key Responsibilities Provide first contact support for business voice, video, data, and commercial product issues Demonstrate e...Show more A company is looking for a Tier II / III Remote Help Desk specialist to provide expert-level technical support on a contract basis.
Key Responsibilities Provide Tier II and III technical support for...Show more A company is looking for a Lead Technical Support Representative.Key Responsibilities Provide ongoing support for walk-up questions within the TSR department Monitor and coach real-time queue he...Show more A company is looking for a Remote IT Support Analyst.Key Responsibilities Collaborate with IT teams to develop solutions that meet business requirements Manage system support to identify, track,...Show more A company is looking for an IT Service Desk Specialist to provide first-level support for end-user software and hardware issues.
Key Responsibilities Provide first-level response to IT Service Des...Show more A company is looking for a Real Time Analyst to monitor and optimize contact center operations.Key Responsibilities Monitor real-time operational metrics and execute Workforce Management function...Show more
Help Desk Support
VirtualVocations • Seattle, Washington, United States
Full-time
Last updated: less than 1 hour ago • Promoted • New!
IT Support Specialist
VirtualVocations • Seattle, Washington, United States
Full-time
Last updated: 30+ days ago • Promoted
Technical Support Consultant
VirtualVocations • Seattle, Washington, United States
Full-time
Last updated: 30+ days ago • Promoted
Help Desk Specialist
VirtualVocations • Seattle, Washington, United States
Full-time
Last updated: 30+ days ago • Promoted
IT Support Coordinator
VirtualVocations • Renton, Washington, United States
Full-time
Last updated: 5 days ago • Promoted
Senior Associate Support Automation
VirtualVocations • Seattle, Washington, United States
Full-time
Last updated: 5 days ago • Promoted
Help Desk Engineer
VirtualVocations • Seattle, Washington, United States
Full-time
Last updated: 30+ days ago • Promoted
IT Service Desk Representative
VirtualVocations • Renton, Washington, United States
Full-time
Last updated: 5 days ago • Promoted
Senior Technical Support Representative
VirtualVocations • Renton, Washington, United States
Full-time
Last updated: 5 days ago • Promoted
Help Desk Technician
VirtualVocations • Renton, Washington, United States
Full-time
Last updated: 30+ days ago • Promoted
Technical Support Engineer
VirtualVocations • Renton, Washington, United States
Full-time
Last updated: 30+ days ago • Promoted
Technical Support Specialist
VirtualVocations • Seattle, Washington, United States
Full-time
Last updated: 30+ days ago • Promoted
Technical Support Advisor
VirtualVocations • Renton, Washington, United States
Full-time
Last updated: 30+ days ago • Promoted
Remote Help Desk Specialist
VirtualVocations • Renton, Washington, United States
Remote
Full-time
Last updated: 4 days ago • Promoted
Lead Technical Support Representative
VirtualVocations • Renton, Washington, United States
Full-time
Last updated: less than 1 hour ago • Promoted • New!
Remote IT Support Analyst
VirtualVocations • Renton, Washington, United States
Remote
Full-time
Last updated: 2 hours ago • Promoted • New!
IT Service Desk Specialist
VirtualVocations • Renton, Washington, United States
Full-time
Last updated: 20 hours ago • Promoted • New!
Real-Time Support Analyst
VirtualVocations • Renton, Washington, United States
Full-time
Last updated: 3 days ago • Promoted