Director of GTM Customer Data Strategy

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data - securing and protecting private information more effectively - Elastic's complete, cloud‑based solutions for search, security, and observability help organizations deliver on the promise of AI.

What Is The Role

As the Director of Customer Data Strategy within Revenue Operations, you will be the strategic leader responsible for defining customer and account data into a trusted, scalable, and AI‑ready asset. Working with the Sr. Director, Field Technology, AI, & Analytics, you will establish the processes, policies, and systems that ensure our customer data is accurate, structured, and drives efficiency across the entire Go‑to‑Market (GTM) ecosystem. Are you ready to join an amazing team?

This is a critical, enterprise‑wide leadership role! The mission extends beyond fixing data issues—you will build preventative frameworks that sustain high‑quality data, influence GTM leaders on data adoption, and create a Single Source of Truth for Account firmographics, technographics, and hierarchies. You will have responsibility for guiding the selection, implementation, and maintenance of critical SaaS Account data enrichment tools that power our core systems. This will directly enable accurate forecasting, territory design, segmentation, and customer engagement strategies while positioning our data for more sophisticated analytics and AI initiatives. We are doing amazing work!

What You Will Be Doing

Strategy & Leadership

• Set the Data Strategy and Vision : Define the long‑term Customer and Account Data roadmap, aligning collaborators across GTM, Sales, Marketing, and Finance.
• Drive Adoption : Partner with GTM executives to ensure consistent enterprise‑wide adoption of Data Management standards.
• Governance at Scale : Develop and further a comprehensive data governance framework, including standards, policies, and executive‑aligned initiatives that ensure accuracy and compliance.
• Measure & Communicate Impact : Establish clear critical metrics for data quality, governance, and business impact, and regularly report outcomes to executive partners.
• Own the Team : Build, mentor, and lead a high‑performing team of data specialists, defining clear roles, responsibilities, and success metrics.

Execution & Delivery

What You Bring

Strategic Leadership & GTM Competence

Technical Expertise & Execution

Bonus Points

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company‑matched 401k with dollar‑for‑dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well‑being.

The typical starting salary range for this role is :

$169,700-$268,400 USD

The typical starting salary range for this role in the select locations listed above is :

$203,900-$322,600 USD

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below : Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

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