Application Management Services (AMS) Director (Chicago)

Application Management Services (AMS) Director

About Us

Impact Advisors, LLC is a nationally recognized healthcare management consulting firm delivering Best in KLAS advisory, implementation, and optimization services. We are driven by a commitment to exceed client expectations and are proud to be a trusted partner to many of the nation's leading healthcare organizations. Our mission to drive patient-centered, value-driven outcomes has earned us prestigious industry accolades. To learn more about us, visit www.impact-advisors.com.

Job Summary

The Application Managed Services Director is responsible for the strategy, oversight, and management of the delivery of EHR application support services at Impact Advisors. This person will lead our Quality Center of Excellence, oversee reporting and metrics, develop our tech-forward strategy, and ensure adherence to IT Service Management (ITSM) best practices and SLAs while driving continuous improvement in service quality.

Key Responsibilities

Service Delivery Management & Reporting

• Oversee the end-to-end delivery of IT services to clients, ensuring SLAs (Service Level Agreements), OLAs (Operational Level Agreements), and KPIs (Key Performance Indicators) are consistently met or exceeded across all clients.
• Work with engagement leaders to understand client reporting requirements.
• Monitor and audit processes to ensure compliance with internal and external standards.
• Direct developers on the development and maintenance of reports for internal purposes and client presentations.
• Report Service Delivery trends regularly to AMS leaders and managers for follow up, training, and communication.
• Participate in onboarding new clients and advise on best practices for ITIL and workflows balancing firm and client interests.
• Lead or collaborate on the development of new service offerings as they integrate with service delivery management.

Quality Center of Excellence

Client Relationship & Communication

Team Leadership & Collaboration

Qualifications

Education & Experience

Skills & Competencies

Key Performance Indicators (KPIs)

Additional Information

At Impact Advisors, we prioritize transparency and equity in our compensation practices. This role has a salary range of $150,000 - $190,000 and may also be eligible for an annual bonus. This range accounts for various factors, including skills, experience, training, certifications, and organizational needs.

Our People and Culture

At Impact Advisors, we cultivate a caring, fun, honest, and autonomous work environment. Our success stems from our associates' dedication and a shared mission to create a Positive Impact. We embrace diversity and inclusion, fostering an environment where all employees feel valued and empowered .

Join Impact Advisors and make a real difference in healthcare.