Clinical Operations Manager

Job Description

Indiana University Health (IU Health) is more than just a healthcare system; we are a community of dedicated professionals united by a shared commitment to providing exceptional care. As one of Indiana's largest employers, we understand the importance of having passionate individuals who are inspired by meaningful work. We are transforming healthcare through quality, innovation, and education, with the goal of making Indiana one of the nation's healthiest states.

Indiana University Health is looking for a Clinical Operations Manager to join their team at Gateway Plaza, located in Indianapolis, IN. The Clinical Operations Manager will be responsible for implementing workflows and managing a team of 2-3 Community Health Workers by supporting and coaching CHWs, so they do their best work for clients, monitor caseloads of all CHWs, analyze reports, monitor client enrollment timeline, progress towards goals, and CHWs' support of clients.

The Clinical Operations Manager is responsible for supporting the Health Equity Access MyWeigh Obesity Program's planning, implementation and ongoing support work including coordinating patient support with providers and care teams, coordinating activities related to logistics, curriculum, and reporting, and analyzing program data. Additionally, the Clinical Operations Manager will facilitate team meetings as well as analyze and report health system data to leadership and stakeholders. Other responsibilities include organizing and implementing CHW training and annual competencies, integration of CHWs with care teams working in clinics, coordinating with providers and / or care teams to create, review, and triage list of at risk patients who need to engage with CHWs.

As Indiana's largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer :

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Student loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met).
• Employee Assistance Program - Counseling at no cost to you
• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn.

The clinical manager of operations combines clinical experience and contemporary leadership practices with the IU Health Way to achieve excellent outcomes. Accountable for translating and achieving our strategic priorities and outcomes : quality and safety improvements, care affordability, great patient experiences, and great team member experiences. Accountable for providing strategic vision and operational planning for assigned unit. Incumbents will lead an interprofessional team to create an environment where the team is empowered to achieve excellence in patient and organizational outcomes. This role is accountable for advancing nursing practice by advocating and consistently embedding evidenced-base practices and professional nursing standards. Provides oversight of unit that is operational and staffed 24 x 7, weekends, and holidays.

Anticipated job posting close date will be 08 / 15 / 2025

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About Us

About the Team

Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We're looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.