VIRTUAL RECEPTIONIST - REMOTE

Company Overview : Nexa Receptionists is a 24 / 7 / 365 virtual receptionist service supporting the home services and healthcare industries . As the voice of our clients, we ensure their customers are cared for during emergencies, after hours, weekends, and holidays. We foster a remote-first culture based on the core values of Client Success, Ownership, and Teamwork , and are committed to growth and excellence.

Position Summary :

As a Virtual Receptionist , you will handle a wide range of call types-from message taking and appointment scheduling to customer service and call transfers. Your role is essential in making a positive first impression on behalf of our clients, and requires professionalism, empathy, and a strong customer service mindset.

Note : Must be available to work weekends and holidays .

Key Responsibilities :

• Answer calls with professionalism, warmth, and empathy
• Follow account-specific instructions, scripts, and procedures
• Schedule appointments and route calls accurately
• Maintain call control while delivering exceptional service
• Accurately notate all important caller information
• Escalate issues as needed per guidelines
• Communicate clearly and effectively both internally and externally
• Uphold reliability and dependability standards

Required Qualifications :

Internet Requirements :

Preferred Skills :

What We Offer :

About Nexa Receptionists :

With over 40 years of experience, Nexa Receptionists (a Nexa company) helps more than 3,000 clients across North America grow their businesses through people-powered, tech-enabled virtual receptionist services. Learn more at Nexa.com .

Equal Opportunity Employer : We welcome all qualified applicants and do not discriminate based on race, gender, religion, disability, veteran status, or any other protected characteristic.