New Equipment and Modernization Operations Manager

New Equipment And Modernization Operations Manager

We are made to MOVE you. Moving 2.3 billion people a day, Otis is the World's leading provider of elevators, escalators, and walkways. We give people freedom to connect in a taller, faster, smarter world. Otis Elevator Company is searching for a highly motivated New Equipment and Modernization Operations Manager to lead a high performing team within the San Francisco operating territory (OT). The New Equipment and Modernization Operations Manager will provide leadership of the new equipment and modernization business and team, including sales, field management, customer satisfaction within the San Francisco operating territory (OT). The candidate will have responsibility for the activities related to maintaining current customers and expanding the existing portfolio. This work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region. This role has a direct reporting partnership with the General Manager of San Francisco.

Your Leadership Impact

Lead the NE / MOD operations for the operating territory to drive business plan in support of the Operating Units financial and non-financial objectives and support the implementation of territory operations initiatives

Model Otis leadership behaviors to enable high morale of operating territory colleagues and demonstrate Otis cultural beliefs and best practices

Establish and maintain customer centric partnerships through leading with pace, quality, and developing high performing teams to continue strong customer loyalty

Develop and manage operational budget in partnership with General Manager through asset management, consistent billing, and manage expenditures for the most cost-effective results

Ensure branches are in compliance with CPM17 and GS110 policies

Drive NE QOP callback rate

Ensure kick off meetings and target hours assigned prior to start of the project

Provide on-going training, development, and leadership to the new equipment and modernization operations team

Provide technical direction to field operations staff and participate in large bids

Responsible for the quality of all new installations in designated territory

Investigate and resolve all critical customer issues with the use of Otis and non-Otis products

Report and present on recommendations for all product designs and performance requirements

Monitor field tests as well as first inspection and data reports

Consult with construction superintendents, constructors, and adjusters regarding problems encountered with product performance

Proactively aid the region in regard to the malfunctioning of equipment

Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe

Drive a safety culture throughout territory through communication, discipline, recognition and train

Ensure compliance with safety requirements including daily JHA, hoisting and rigging plans, critical steps in process audits, FSEs, FPAs

Engage with local business agents proactively in partnership with Otiss Labor Relations team

What You Will Need To Be Successful

Education

Bachelors degree highly desired, with 5 years of experience OR Technical or Vocational degree, with 8 years of relevant experience OR High school, or equivalent, plus 10 years of relevant experience Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions

Work Experience

Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business 5+ years people leadership experience in the elevator industry, or related industry Strong desire for candidates who have a proven track record of meeting financial goals and objectives

Basic Qualifications

5+ years elevator industry management experience required Ability to work in a highly team-oriented and dynamic environment Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers Needs to be self-motivated and able to manage many simultaneous projects and responsibilities Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software Strong leadership skills, goal-orientated, and self-motivated with excellent time management and organizational skills Knowledge and strict enforcement of company EH&S policy and processes

Whats In It For Me / Benefits

We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage. Enjoy three weeks of paid vacation, along with paid company holidays We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being. Life insurance and disability coverage to protect you and your family. Voluntary benefits, including options for legal, pet, home, and auto insurance. We offer generous birth / adoption and parental leave benefits, as well as adoption assistance, to support growing families. Pursue your educational goals with our tuition reimbursement program. Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation. The salary range for this role is $136,800-$188,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the worlds leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industrys largest Service portfolio. You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities youll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people passengers, customers, and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis, click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Click on this link to read the Policy and Terms.