Configuration Specialist

The anticipated salary range for this role is between $153,000.00 and $196,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Role Description

Provide support on technical issues requiring in-depth debugging and expertise in production software applications. Train users in need of assistance. Perform tests on new application code and application maintenance. Deploy software upgrades to users.

Role Objectives : Delivery

Oversee support teams responding to day-to-day technical issues and manage the incident response to service outages. Analyze impact of reported service issues and quickly develop remediation plans. Implement deployment of application code changes and upgrades to both testing and production environments. Create and manage reporting tools, log collection and maintenance scripts to ensure seamless operation of application, proactive issue identification and data extraction.

Role Objectives : Interpersonal

Partner with business team leads to gain insight into user needs and develop a plan to improve the utility of implemented applications. Advise the development team of business unit needs and advise on the creation of a roadmap for new processes and features. Engage with key application users to study key business processes, and advise on building procedures to best utilize application features. Conduct periodic meetings of support staff to discuss incident patterns and identify new policies and procedures to improve utility or reliability of applications.

Role Objectives : Expertise

Exhibit mastery with support and reporting tools, incident management and issue analysis to improve support procedures and methods. Display comprehensive knowledge of application back-end query tools and scripting languages to support monitoring and proactive issue identification. Possess required knowledge of application development languages to enable real-time debugging of application issues and troubleshooting of code. Show ability to provide counsel to business units in planning and implementation of business applications.

Qualifications and Skills

Recommended years of experience : 7