Practice Technology Analyst

Job Functions :

• Understand the legal technology landscape and how these tools support efficiencies in legal practice.
• Serve as an expert on the end user experience associated with Firmwide and practice-specific technology.
• Develop and maintain current awareness around new technology and its effects on users.
• Monitor release notes for feature upgrades and bug fixes to understand and communicate their impact.
• Conduct small group trainings and information gathering sessions related to processes and software.
• Support the strategic implementation of the document management system and associated workflows across the Firm.
• Participate in change management projects related to software rollouts and practice group initiatives.
• Develop, document, and direct software deployments and upgrade testing procedures.
• Collaborate with IT Operations and Security as appropriate during all phases of a project's lifecycle.
• Collaborate with stakeholders to monitor the effectiveness of technology solutions and help create strategy to optimize adoption.
• Work with vendor support teams to resolve complex technical issues to ensure effective troubleshooting and communication.
• Perform additional work-related tasks as assigned.

Essential Competencies :

Qualifications :

Work Authorization :