Talent.com
Program Director

Program Director

Healogics, Inc.North, MN
30+ days ago
Job type
  • Full-time
Job description

The rewards at Healogics are immense, starting with the important work we do to change patients’ lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide.

Think you are a great fit? Learn more about this role here :

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out-patient clinic partnerships

The Program Director or Program Manager is responsible for the management and the strategic growth of the Wound Care Program for the assigned area of responsibility. This position is responsible for the complete oversight of the Wound Care Center, to include the following functions : day-to-day center operations, staff management, financial management, quality / performance improvement, and community education. The Program Director / Program Manager is also responsible for maintaining collaborative and consultative client relationships within and outside the hospital organization and for creating effective working relationships between Healogics and the hospital.

All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Essential Functions / Responsibilities : (Percentage times shown in parenthesis next to each function)

Manages the Center’s Operations (20%) :

  • Oversees the day-to-day management of outpatient clinic(s) and other wound continuum programs, as applicable.
  • Continuously assesses current clinic flows, processes and procedures, identifies areas of improvement, and develops and implements best practices and appropriate changes to improve outcomes, using the company’s resources.
  • Works with hospital and company personnel to ensure availability of adequate resources, supplies, equipment and services.
  • Facilitates the flow of information and maximizes effective communication throughout the program.
  • Prioritizes responsibilities and directs the work of the Center’s clinical staff and non- clinical staff.
  • Collaborates with other health care providers, Wound Care Center Providers, and Medical Director regarding clinic and patient needs.

Manages direct reports in conjunction with the company and hospital HR departments.This includes interviewing, hiring, motivating, coaching, counselling, establishing performance expectations, and conducting performance reviews. (5%)

Performs Financial Management (10%)

  • Manages and coordinates all aspects of the revenue cycle for Healogics and for the hospital partner, as appropriate.
  • Stays current with reimbursement changes, providing physician and staff updates and education as needed.
  • Reviews key financial reports, identifies key indicator trends and develops plans to implement best practices to ensure fiscal responsibility.
  • Tracks and reports all ancillary revenues generated by the program.
  • Manages costs through appropriate utilization and management of labor and supply.
  • Works with Healogics support team to complete financial reviews and presents results to hospital leadership.
  • Manages Community Education / Marketing functions (40%)

  • Works directly with the hospital and Healogics marketing departments to ensure that the wound care program has established strategic marketing plans and works with the same group and the hospital physician liaison to plan, coordinate, and execute activities directed toward increasing patient referrals to the wound care center(s).
  • Works collaboratively, as part of a multi-functional team, to best determine key target referral sources, and develops a systematic approach to build those customer relationships and increase wound care center referrals.
  • Maintains, monitors and updates the list of Physician Practice(s) within a given radius of the hospital on an ongoing basis.
  • Visits Physician Practices and interacts with key physicians to provide awareness of the Wound Care Center program, using educational marketing materials. Also documents all physician office interactions, as well as the visits with the Physician Practices in the Healogics Customer Relationship Management (CRM) system.
  • Communicates on a regular basis with the (C)DO and / or (C)VPO and the hospital executive sponsor regarding goals, targets, and other relevant referral development information, as needed.
  • Manages Quality / Performance Improvement functions (10%)

  • Implements and manages a continuous Wound Care Center Performance Improvement Program (PIP) and strives to meet Wound Care Center quality indicators.Ensures program is integrated into the partner hospital’s PIP program.
  • Participates in hospital committees as appropriate and ensures timely and accurate documentation in the patient record and outcomes database.
  • Monitors patient, referring physician and customer satisfaction.
  • Ensures that Patient Safety Guidelines are followed, that Healogics employees complete annual compliance requirements, and creates an environment that promotes the escalation of compliance concerns as appropriate.
  • Manages Relationships (15%)

  • Maintains excellent relationship with hospital client and continuously seeks to understand needs, confirm goal alignment and demonstrate value proposition.Identifies the hospital strategic goals and objectives and manages the program to achieve those goals, while remaining compliant with all Healogics operations standards. Works effectively and seamlessly at all levels within the partner hospital.Participates in hospital department / management meetings and actively participates in Hospital communication activities.
  • Builds and develops effective working relationships with panel physicians, clinical and support staff.Encourages all program staff to provide excellent customer service to members of other hospital departments.
  • Meets regularly with leadership including hospital and area management.
  • Performs other duties as required.
  • Required Education, Experience and Credentials :

  • Bachelor’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 1 year of marketing / community education in the healthcare industry or clinical operations experience
  • OR Associate’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 2 or more years of marketing / community education in the healthcare industry or clinical operations experience
  • OR High School Diploma and 4 years or more years of marketing / community education in the healthcare industry or clinical operations experience
  • Management experience preferred
  • Required Knowledge, Skills and Abilities :

  • Demonstrated knowledge of regulatory / accrediting requirements for healthcare organizations
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint)
  • Strong interpersonal, verbal and written communication skills, to include group presentation skills
  • Strong analytical and quantitative skills
  • Strong customer service and follow-up skills
  • Strong organization, time management skills and ability to multi-task in a fast-paced environment
  • Leadership and teaching skills
  • Strong relationship building and influential skills
  • Strong team building and motivational skills
  • Ability to work with Healogics and hospital management.
  • Budget and strategic planning skills
  • Ability to travel overnight,
  • Salary for this position generally ranges between $63000 - $103000 / year. This range is an estimate, based on potential employee qualifications : education, experience, geography as well as operational needs and other considerations permitted by law

    The salary for this position generally ranges between $89,250.00-$120,750.00 Annually

    This range is an estimate, based on potential employee qualifications : education, experience, geography as well as operational needs and other considerations permitted by law.

    If you are a current employee, to submit a job application, you need to apply as an internal candidate in Workday via the “Jobs Hub”.

    Create a job alert for this search

    Program Director • North, MN

    Related jobs
    • Promoted
    PROGRAM DIRECTOR

    PROGRAM DIRECTOR

    Family Service League Inc.Mastic, NY, United States
    Full-time
    Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 s...Show moreLast updated: 15 days ago
    • Promoted
    Program Director

    Program Director

    ServiceNetChicopee, MA, US
    Full-time
    Developmental Brain Injury Services.On-site - Office located at residential program.At ServiceNet's Developmental Brain Injury Services (DBIS), we are committed to supporting individuals with brain...Show moreLast updated: 30+ days ago
    • Promoted
    Program Director

    Program Director

    LeidosOmaha, NE, United States
    Full-time
    Description Are you ready for a career path with an impact?Unleash your potential at Leidos, where we deliver innovative solutions through the efforts of our diverse and talented people who are ded...Show moreLast updated: 2 days ago
    • Promoted
    PROGRAM DIRECTOR

    PROGRAM DIRECTOR

    Family Service League Inc.Mastic, NY, United States
    Full-time
    Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 s...Show moreLast updated: 15 days ago
    • Promoted
    Program Director

    Program Director

    Intrinsic Motivational Behavioral servicesIndianapolis, IN, US
    Full-time
    We are seeking a compassionate, detail-oriented, and experienced .QMRP (Qualified Mental Retardation Professional).QIDP (Qualified Intellectual Disabilities Professional).In this role, you wil...Show moreLast updated: 15 days ago
    • Promoted
    Program Director

    Program Director

    Women Thriving Inc.Brookline, MA, United States
    Part-time
    We are looking for a Program Director who cares deeply about the needs and strengths of women, particularly those who are pushed to the margins. This facilitative leader must have the ability and de...Show moreLast updated: 1 day ago
    • Promoted
    ENGINEERING PROGRAM MANAGER

    ENGINEERING PROGRAM MANAGER

    TechDigital GroupSeattle, WA, United States
    Full-time
    To budget the project, you have to estimate how much itll cost.This is done by using historical data and estimating the specific costs of every resource and the duration of that resource in the pro...Show moreLast updated: 2 days ago
    • Promoted
    PROGRAM DIRECTOR

    PROGRAM DIRECTOR

    SevitaDevils Lake, ND, United States
    Full-time
    Sevita family, provides community-based services for individuals with intellectual and developmental disabilities.Here we believe every person has the right to live well, and everyone deserves to h...Show moreLast updated: 30+ days ago
    • Promoted
    Program Director

    Program Director

    The Little Gym of West WindsorSmithtown, NY, United States
    Full-time
    Life’s too short to not work someplace awesome! If you have tons of energy, love kids and are looking for a way to give back to your community, you may be the person we are looking for! What we ex...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Program Director - Stepstone

    Program Director - Stepstone

    BrightSpring Health ServicesBowling Green, KY, US
    Full-time
    Under the supervision of the Executive Director, the Program Director is responsible for tasks related to the overall operations of the StepStone Program as well as ensures compliance of accreditat...Show moreLast updated: 3 hours ago
    Program Director

    Program Director

    The Little Gym of Marlton, Washington Township and Spring HouseMarlton, NJ, US
    Full-time
    This exciting position will be part of the leadership team that will build and develop a team and a member-base of this amazing team! If you are entrepreneurial, a go-getter, love a challenge and a...Show moreLast updated: 30+ days ago
    • Promoted
    DIRECTOR OF HUMANITARIAN RESPONSE

    DIRECTOR OF HUMANITARIAN RESPONSE

    All Hands and Hearts Smart Response, Inc.Washington, DC, US
    Full-time
    A versatile position within a dynamic nonprofit that provides.The Director of Humanitarian Response position is full-time and provides strategic and operational leadership for emergency deployments...Show moreLast updated: 15 days ago
    • Promoted
    • New!
    Program Director

    Program Director

    YAIMilford, NJ, United States
    Full-time
    The Director is responsible for supervising multiple front-line managers and programs, directing operations in varying capacities including at 24 / 7 residential locations, for community-based or day...Show moreLast updated: 13 hours ago
    • Promoted
    Program Director

    Program Director

    VirtualVocationsArlington, Texas, United States
    Full-time
    A company is looking for a Program Director responsible for the overall delivery of implementation services for the EIS Suite. Key Responsibilities Manage customer relationships and ensure high-qu...Show moreLast updated: 13 days ago