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Head of Sales - Australia

Head of Sales - Australia

TEKsystemsSingapore, Michigan, Singapore
30+ days ago
Job type
  • Temporary
Job description

Join to apply for the Head of Sales - Australia role at TEKsystems

1 week ago Be among the first 25 applicants

Join to apply for the Head of Sales - Australia role at TEKsystems

  • 190k-$210k inclusive of superannuation (package)
  • 12-month contract with potential for permanency.
  • Work-from-home available after onboarding.

The Organisation

A leading provider of embedded working capital solutions for small businesses, with over 500,000 SMBs connected and more than $5B in capital deployed. After over a decade of success in the U.S., the company is expanding its operations into Australia.

Based in Sydney CBD, this is a 12-month contract with views for permanency.

The Opportunity

Responsibilities

As the Head of Sales - Australia , you will lead the first Australian-based team for the organisation. This role will be responsible for building and managing a multifunctional operations team supporting customer support, sales, collections, and fraud. The focus will be on delivering best-in-class customer experience, driving engagement, and ensuring operational excellence. Responsibilities include :

  • Lead and develop a high-performing team focused on customer support and partner operations.
  • Design and implement strategies to improve customer satisfaction, retention, and experience.
  • Use KPIs and customer insights to optimize processes and performance.
  • Partner with internal teams such as Product and Revenue Operations to enhance customer outcomes.
  • Manage escalations and resolve complex customer issues efficiently.
  • Conduct performance reviews, regular coaching sessions, and development planning.
  • Monitor call quality and ensure delivery aligns with experience standards.
  • Ensure all customer interactions comply with Australian financial regulations and consumer laws.
  • Act as the general manager of the Sydney office.

    • Required Skills

  • 3+ years in a leadership role.
  • 5+ years in customer-facing roles, preferably in financial services or lending.
  • Proven ability to manage and develop high-performing operational teams.
  • Strong communication, interpersonal, and leadership skills.
  • Experience in analyzing customer data and making insight-driven decisions.
  • Background in fintech is highly desirable.
  • Familiarity with CRM and customer support platforms, as well as analytics tools.
  • Ability to thrive in a dynamic, high-growth environment.

    • Benefits

  • Work from home available.
  • Pioneer a new team in Australia.
  • Drive business growth and sales in a new market.

    • How To Apply

    If you're ready to take on this exciting opportunity and join the team, please apply here or, alternatively, you can email Travis from our Sydney office at travis.jenkins@teksystems.com quoting Job Reference 544118 to register your interest.

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