Junior Customer Support Representative

A company is looking for a Junior Customer Support Representative to provide versatile support in a dynamic fintech environment.

Key Responsibilities

Provide customer service, KYC, and operational support

Troubleshoot issues end-to-end, ensuring full resolution for customers

Collaborate cross-functionally to escalate complex cases and improve workflows

Required Qualifications

Minimum of 1 year of experience in customer support and / or sales support

Able to work fixed US hours (2 PM - 10 PM, Monday to Friday)

Experience with KYC or due diligence processes is a plus

Familiarity with CRM systems, preferably HubSpot

Comfortable working in dynamic, high-growth environments