Technical Support Engineer

Technical Support Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer in the Americas. As a Technical Support Engineer, you will be the primary point of contact for customers, helping them navigate technical challenges and achieve their business goals. You will engage directly with users via email and chat, triaging issues, diagnosing problems, and providing clear, actionable guidance. This role offers the opportunity to work closely with Product and Customer Success teams, contributing to process improvements and product enhancements. You will play a key role in ensuring customers have a smooth experience, helping them adopt features effectively and providing feedback that drives product development. Strong written communication, technical problem-solving, and a proactive mindset are essential for success. You will operate in a collaborative, fast-paced environment where your expertise and empathy make a real impact on customer satisfaction.Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. Our AI evaluates your CV and profile thoroughly, analyzing your skills, experience, and achievements. It compares your profile to the jobs core requirements and past success factors to determine your match score. Based on this analysis, we automatically shortlist the three candidates with the highest match to the role. When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.The process is transparent, skills-based, and free of bias focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.Thank you for your interest!

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