Captain

The Happy Crane, a modern Chinese restaurant in San Francisco that seeks to change the perception of what a Chinese restaurant can be, is now hiring Captains. At The Happy Crane, we aim to create an environment which celebrates both the individual and the collective. Our Captains are integral in leading the guest experience as they drive the pace of the meal. The goal of the Captain is to gain the trust of the guests so that they can share The Happy Crane story and mission as well as educating guests on Chinese culture & cuisine through the lens of our chef, Chef James Parry. The Happy Crane strives to push ourselves to be the best version of ourselves in the workplace, to nurture talent, hard work, and respect. The Happy Crane culture we are building is one that encourages learning and growth, striving to push ourselves to be the best version of ourselves, to nurture talent, hard work, and respect. We hope to find Captains that are aligned with that curiosity and dedication to their evolution as well as the restaurants.

Qualities Desired :

Excellence in Guest Service :

• Anticipate and fulfill guests' needs before they have an opportunity to request anything
• Patience and attentiveness to ensure guest satisfaction
• Ability to handle difficult situations calmly, professionally, and efficiently
• People person that enjoys conversation and building relationships with guests to create a community of The Happy Crane supporters

Teamwork and Collaboration :

Adaptability and Flexibility :

Attention to Detail :

Creativity & Menu Development :

Qualifications :

Key Responsibilities :

Education and Leadership :

Quality Control :

Safety and Security :

Reporting :

Promotions and Upselling :

Inventory Management :

Benefits :

Medical Benefits (50% Contribution from The Happy Crane), Dental Insurance, Wellness Practices, 50% Dining Discount at the restaurant (exclusive of alcohol and limited to 2x per year and up to 4 guests)