General ManagerBJ's Restaurants, Inc. • Pittsburgh, PA, US

General Manager

BJ's Restaurants, Inc. • Pittsburgh, PA, US

17 hours ago

Job type

Full-time

Job description

BJs Restaurants Management Opportunity

Do you challenge yourself to always do things right and do them better? Then you will thrive at BJs Restaurants!

We are committed to our CRAFT :

Connection, Respect, Advancement, Fun, and Trust

NOW HIRING

Starting at $80,000 / year plus quarterly bonus potential commensurate with experience.

Are you ready for craft beer, great food, and an all-around "WOW" experience?! BJs Restaurants is looking for talented, passion-driven managers to join our Management Teams.

LETS TALK ABOUT CULTURE AND CAREER GROWTH!

A performance based benefits, promote from within culture

Lucrative compensation package

Growing company with 200+ restaurants and several new restaurant openings yearly across the country

Career advancement and leadership conferences and development programs

Comprehensive Benefits - Medical, Dental, Vision & Life Insurance, and 401K

Paid vacation time

Culture that celebrates diversity, equity, and inclusion with our WeCAN & IDEA groups

Community involvement and philanthropy We love giving back to our communities

Quarterly bonus potential

Daily Pay - On Demand access to earned pay

Fun environment

Relocation opportunities throughout the country

And more!

Apply now so we can tell you about it!

Responsibilities

The General Manager is responsible for managing all functions of the restaurant during opening, mid or closing shifts. Key responsibilities include hiring, managing, supervising and training restaurant team members, ensuring a gold standard guest experience, ensuring the safety of our guests, team members and property, overseeing the quality of our food and beverage offerings, and preparing and modifying team member work schedules and food and beverage orders to ensure appropriate inventory. The General Manager is also responsible for assisting in achieving operational goals for the restaurant as set forth by the Restaurant Support Center.

The position of General Manager is classified as exempt. As an exempt manager, the General Manager must spend more than 50% of his or her time performing managerial duties and must regularly exercise independent judgment and discretion on matters of consequence to the restaurant.

Duties & Responsibilities :

Operational Execution

Conduct daily briefings on matters of importance to the team

Manage all necessary repair and maintenance issues

Manage the Restaurant Risk Review audit process and implement necessary changes in the discretion of the management team to ensure 100% compliance with audit standards

Manage local restaurant marketing, sales building, and community involvement

Update the daily communication board with key restaurant and promotion announcements

Facilitate and participate in Continued Education Program including creating training programs

Exercise discretion and independent judgment in facilitating zone management (Hospitality, Guest Relations, Quality Fast)

Perform Open / Mid-Day / Closing duties

Facilitate 10 Minute drills with team members focusing on cleaning and sanitation

Ensure 100% compliance with all Company policies and laws, including health and safety standards

Ensure compliance with BJs Code of Ethics, Integrity and Conduct, BJs Seven Cs, and BJs Principles of Professional Service

Food & Beverage Execution

Ensure safety & sanitation

Monitor food and beverage quality and execution

Conduct RAFTT (Recipe-Appearance-Flavor-Temperature-Texture) twice daily on a specific food and drink item

Conduct Quarterly Food Reviews with DO or RKOM

Prepare and receive orders of food and beverages, utilizing judgment to increase and decrease orders depending on peaks in business, large parties and promotions

Conduct weekly inventories to ensure that proper levels are stocked and to assess ordering patterns and changes

Monitor and validate daily prep production

Team Member Relations

Monitor and facilitate team member recognition

Make recommendations concerning development, promotion, and disciplinary action affecting team members

Make hiring and termination decisions

Cooperate with Team Member Relations Department and management team in investigating Team Member Hotline and Home Office inquiries relating to restaurant

Service Execution and Guest Relations

Train, coach, and develop team members to ensure they are providing Gold Standard service to BJs guests

Manage guest relations and guest recovery

Qualifications

Necessary Skills & Requirements :

A minimum of 5 years full service, high volume, casual dining restaurant management experience

High personal integrity, professionalism and maturity

Ability to work in a fast paced environment

Solid relationship management and performance management skills

Ability to motivate and direct team members and work effectively in management team

Strong understanding of BJs goals and objectives

Good communication skills

Exceptional interpersonal skills, with a focus on listening and questioning skills

Strong writing and documentation skills

Ability to absorb and retain information quickly

Keen attention to detail

Proven problem-solving abilities

Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a high-performance, fast paced environment

Exceptional guest service orientation

Experience working in a team-oriented, collaborative environment

Ability to stand and walk around a restaurant to supervise operations for the duration of an 8-10 hour shift

Ability to lift 50 pounds

Ability to bend, stoop, and raise arms above head on occasion

Ability to speak, read, and write English

Salary : Commensurate with experience

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