Business Insurance Client Manager

Business Insurance Client Manager

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Business Insurance Client Manager at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan.

Applicants must be within driving distance to our Nashville, TN office to be considered for this role and have the ability to commute to the office three days per week.

A day in the life.

As a Business Insurance Client Manager you will :

Intermediate to advanced usage of Agency Management System

May depend on Client Team / Producer for rate / coverage negotiations. Organizes responses and presents them to Client Team / Producer for review.

Proactively involved with Client Team on strategy and client deliverables & meeting client expectations (including proposals, stewardship, meetings, special projects etc.).

Maintains Client relationships independently or in concurrence with Client Team.

Prepares or reviews materials for discussion with Client Team / Producer

Steps in to support account team members on any / all functions as needed

Assists other Client Managers during high volume times as needed

Executes on the deliverables as communicated by the Client Team

Prepares Client presentations to include developing meeting agendas, preparing presentation documents (printing / binding)

Attend and actively participate in client meetings when requested by the Producer / Client Executive.

Mentorship of Account Associates and Senior Account Associates, as needed

Intermediate understanding of available tools (Reference Connect, Playbook, MMA U)

Provides New Business and Renewal Support based on the following tasks :

Compiles Broker of Record Letters o Participates in internal Renewal Strategy Meetings

Transmits Renewal Request to Client via email or Indio

Gathers Renewal Information from Client

Performs Exposure Analysis o Sends Submissions to Market or Rates Online

Performs Non-Admitted Carrier Due Diligence in accordance with state rules

Performs Premium, Rate and Coverage Comparisons o Generates / Updates Fee Agreement

Finalizes Proposal upon receipt from Vendor and presents to client

Send Bind Order to Carrier

Receives Binder from Carrier and transmits MMA Binder to Client

Performs Renewal Premium Allocation

Provides General Service Support based on the following tasks :

Orders Endorsements / Coverage Changes to Carrier

Performs Audit Reviews and addresses discrepancies

Provides basic Contract Review

Obtain required signatures for supplemental applications, fee agreements, Acords or any applicable documentation

Our future colleague.

We'd love to meet you if your professional track record includes these skills :

3-5 years prior experience

Associates / Bachelor's Degree or Equivalent Work Experience Required

Advanced Degree (RMIN, Finance, Accounting) experience a plus

Advanced Designation (AAI, CISR, CIC, CRM, ARM, CPCU) in progress

Task leadership, Ability to prioritize and organize daily tasks as well as general account management.

Developing proficiency in managing a book of business through annual life cycle to include new business, customer service, renewal strategy, delegating to Team Members

Handles smaller, less complex accounts

Manages a book of business under guidance of Client Team and Sales Collaboration

Advanced application of prioritization & organizational skills.

Intermediate application of prioritization & organizational skills

Proficient Project Management Broadening carrier relationships with marketing and underwriting

Continued development of products / line knowledge and marketing techniques.

Up to date with current trends, regulations, etc.

Intermediate application of tools & resources

Intermediate application in Microsoft Office Products (Outlook, Word, and PowerPoint) and advanced proficiency in Excel

Exemplifies MMA Core Values : Collaboration, Passion, Innovation, Accountability

Property Casualty License Required

Annual CE Requirement

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are :

Medical, dental and vision insurance

401K and company match program

Company-paid life and disability

Generous paid time off programs

Employee assistance program (EAP)

Volunteer paid time off (VTO)

Career mobility

Employee networking groups

Tuition reimbursement and professional development opportunities

Charitable contribution match programs

Stock purchase opportunities

We embrace a culture that celebrates and promotes the many backgrounds, heritages, and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority / Female / Disability / Vet / Sexual Orientation / Gender Identity employers.